It appears that some Helldivers players are experiencing a bug that wipes the player’s progression when the user’s PlayStation 3 or 4 controller dies.
After many reports from players that after a controller dies and begins charging again, a level one character will spawn in your place, Helldivers developer Arrowhead posted about the issue on the game’s subreddit, where it confirmed that it would be fixing this particular issue in update 1.03.
Wiped progression? Don’t turn off your controller!
There is currently an issue with players experiencing wiped save data. We found an issue related to the controller dropping its connection to the game and then when you reconnect, the game spawns your avatar before it manages to load your old save. This results in what looks like lost progress, and often results in progress being lost if you let the game finish its save.
What we are doing about it: We have fixed this specific occurrence and are investigating other ways that save data might get reset as we are seeing reports of unrelated save reset issues. The fix for this specific issue will be in patch 1.03.
What you can do about it: Make sure your controller has a full charge when you start playing. Don’t switch controllers if you battery is running low, just connect it to a cable, and wait until you are on the bridge and done with saving before switching to another controller.
If this issue should occur, restarting the game without saving will cause it to try and download the cloud save next time you start it up. This may solve the issue, but will not work if you have managed to save since you got reset.
In the meantime, keep your controllers charged, folks.
For more on Helldivers, check out Gaming Trend’s review.