Comcast Customers Blocked from PS4’s HBO Go App

Posted on March 6, 2015

The HBO Go app recently went live for PlayStation 4 owners, but Comcast customers are currently unable to actually use it.

The same issue arose when the app launched on the PlayStation 3, with Comcast citing “business decisions and deal with business terms that have not yet been agreed to between the parties” as the reason for its customers exclusion from the app.

In a statement issued to IGN, Comcast gave no insight into when PlayStation 4 users would be able to access HBO content, merely saying that there is “no shortage in the number of ways for our customers to access their content across the devices and platforms of their choice.”

“Xfinity customers who subscribe to HBO currently have access to the full HBO library via their set to box, or via Xfinity TV Go platforms across devices,” a Comcast spokesperson said. “We also currently authenticate more than 90 networks across 18 devices (and we began authenticating HBO and Showtime on Roku last December) so there is no shortage in the number of ways for our customers to access their content across the devices and platforms of their choice.”