So now Microsoft wants to frustrate the piss out of me. I'm about ready to start just buying codes from Amazon as well. This almost as bad as going to GameStop! 48 hours to process a digital code???? WTF.
Paris: Thanks for contacting Microsoft Store Chat, my name is Paris! How can I help you today?
You: Placed an order for a year of XB Live yesterday. Still no code.
Paris: Okay no worries, as I'd be happy to assist you with anything regarding Microsoft products!
Paris: We can definitely work on this together and try to have any problems fixed in a timely fashion.
Paris: First may I have the Microsoft Account email address that you used to place this order?
Paris: Just a moment while I look into that for you.
Paris: Did you please this order directly at our Microsoft Store online (MicrosoftStore.com)?
You: Yes, I did
Paris: For security purposes, you will need to validate your account. To do this, I can provide a link where you can login to retrieve a verification code. Please provide this code into the chat so that we may proceed. This code allows me to look into your Account details a bit further.
Please click here to validate your account!
Please provide me with the code that you receive after logging into your account.
(skipping personal information)
You: I've got a paid invoice from Paypal, so it was at least paid for.
You: I don't want to be charged twice
You: Invoice ID: XXXXXXXXXX if that helps
Paris: Right and that is understandable. Did you receive an order confirmation? It may have been placed under a different email address.
You: I never got anything back from MS. The screen after I placed my order said it may take 4-7 hours or somesuch, and I got the confirmation from Paypal that it was paid for.
Paris: Okay and I can definitely understand where you're coming from. Would it be possible for me to get you over to our Customer Service support department?
Paris: Thank you for your cooperation.
info: Please wait while I transfer the chat to the appropriate group.
Now we are getting somewhere, right?
You are now chatting with 'Yen'.
You: Hi Yen. Did the previous tech fill you in on the situation?
Yen: Thank you for contacting the Microsoft Store Customer Support. Please give me 1-2 minutes to review the previous conversation.
You: Thank you
Yen: do you have the order # for that purchased?
You: I don't. Just the paypal payment. I never got anything from MS other than the order was complete and would take 4-6 hours or something to get my code
Yen: Do you still have that email?
You: of course. Would you like to see it somehow?
You: Did I lose you?
Yen: So that I can check if it has the order #.
You: how would you like it? Copy paste? email somehow?
Yen: Or you can also check if a Reference order # is indicated on the email.
You: it's not
You: the only thing in here that would uniquely identify this is :
(more uniquely identifying info redacted)
You: you now have everything I have
Yen: Did you purchased it in the MIcrosoftStore website or in the Xbox.com website?
You: Microsoft Store
You: Xbox.com charges $59.99, MS Store charges $39.99
Yen: Can you please provide me your name and phone #, I will try to search for a possible order but if I wasn't able to pull up an order.
You: don't know which you have on file
You: Order placed at:
You: Date: Feb 23, 2015 Time: 11:07:33 PST
Yen: Let me try, thank you.
Yen: Let me try to send a code to your email address so that we could be able to check for certain details regarding the order.
You: can you just paste it in the channel? I'll just hit it from there
You: still no email
You: can you paste it in?
Yen: One moment please.
Yen: Email has been sent. Please check for it.
You: got it
Yen: Thank you. Your account has been verified.
Yen: please let me review your account here.
Yen: Upon reviewing the order here. I see that you were being charge for the xbox live that you purchased.
You: Yes, but I didn't receive the code
You: if you can paste that code in here, that'd be great
Yen: Yes, but the order is currently being reviewed by our accounting department. It will take 24-48 hours but the on the records it says that the order was placed 2/23. What we can do is to wait for the review to be completed today by 1 PM CST.
You: I sincerely hope that they can see fit to give me the thing I have paid for yesterday so I can move on with more important things.
You: because that's how transactions work. I pay you, you give me the thing I paid for
You: so frustrating
Yen: Once the review is completed, you will receive the email containing the code for the XBOX product.
Yen: I do understand how frustrating it might be to your part..
Yen: That is why I really apologize for the inconvenience..
You: I cannot imagine why this is a 48 hour process
You: it's an electronic transaction
You: it should be instant
Yen: I assure you that I will keep on monitoring this case for you..
Yen: I will send update to your email so that you will be informed that the order is already completed..
Yen: Again, I am sorry for the delay.
You: You DO realize that 1pm CST is in 12 minutes right?
You: if this isn't fixed by now, what difference is 12 minutes going to make?
Yen: Yes, we will just need to wait for a couple of minutes.
Yen: Let me provide a case #.
Yen: Here is the case #: XXXXXXXXXXXXXXX
You: fantastic. I'm off to post this in my forums for my readers. I'm sure they'll appreciate it
You: so disappointing
Yen: I will send an email to you later about the order completion.
Yen: I hope that I was able to help you in resolving your issue. I will continue to assist you until it was completely resolved.
Yen: Aside from this, would there be anything else that I can help you with?
Yen: Alright. If you still have any inquiries, please don't hesitate to chat us back again or you can call us at 1-800-642-7676.
Yen: Again, this is Yen and thank you so much for choosing Microsoft Store Online.
Yen: Wishing you a Good Day!!
Seriously...customer service is just plain dead.