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Author Topic: Why do companies do this?  (Read 617 times)
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Rumpy
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« on: May 22, 2008, 07:56:15 PM »

I just picked up a pair of Altec Lansing  VS2141's to replace my aging pair of ACS33's. Great sounding, though I'm a little disappointed in that they sound a little hollow.

Anyway, I usually send in the registration cards, and this one offers a 2 year Warranty for sending it in. But, and this is a big but, it's only valid for American citizens.  Now why do they do this when on the whole,while it's sold in North America. We're just as big customers, so I don't see why people who aren't in the US don't get the same type of support. It just seems a little unfair that customers who pay about twice as much for the same thing, in the end don't get the same type of support. Feels like we get shafted on an otherwise great product.
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gellar
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« Reply #1 on: May 22, 2008, 07:57:35 PM »

Warranty laws differ from country to country (or state to state, for that matter).  It's more of a legal issue than a customer service one.

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Sarkus
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« Reply #2 on: May 22, 2008, 08:00:48 PM »

Also, it's possible someone else has sales rights in your country and they handle the warranty issue.  It's an incentive to get you to buy the local version rather than buy the US version.

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Rumpy
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« Reply #3 on: May 22, 2008, 09:17:25 PM »

But that doesn't make sense if I open up the package, which has the same documents and all that which has a registration card that tells me to send it in for a longer warranty, but only for US Citizens. It IS a local version. It's what's being sold by the stores. It's what the stores are given. I don't have a choice. I'm simply locked out from the offer.
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CeeKay
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« Reply #4 on: May 23, 2008, 12:55:48 AM »

if you'd like we could invade your country and bring Democracy  icon_twisted
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