http://gamingtrend.com
November 27, 2014, 12:23:33 PM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News:
 
   Home   Help Search Calendar Login Register  
Pages: [1]   Go Down
  Print  
Author Topic: Dude, you're getting ripped off!  (Read 1152 times)
0 Members and 1 Guest are viewing this topic.
Pyperkub
Gaming Trend Senior Member

Offline Offline

Posts: 1569


View Profile
« on: May 28, 2008, 12:26:42 AM »

So sayeth the Supreme Court of the State of New York:

Quote
A state judge in Albany, NY has found that Dell "has engaged in repeated misleading, deceptive and unlawful business conduct,including false and deceptive advertising of financing promotions and the terms of warranties, fraudulent, misleading and deceptive practices in credit financing and failure to provide warranty service and rebates."

I expect there must be other states following this case eagerly...

Logged

Pardon me, but that is a .... damn fine cup of coffee.
map
Gaming Trend Senior Member

Offline Offline

Posts: 785


View Profile
« Reply #1 on: May 28, 2008, 01:44:40 AM »

wow! have i been lucky. I've had like 8 Dells in the past ten years. I got shipped one bad mouse that was replaced in 2 days. I just got a xps 1530 for my daughter. Free money for a year. However it did ship 4 days late[bad dell]. 
Logged

Save America, shoot your television.
papasmurff
Gaming Trend Senior Member

Offline Offline

Posts: 1399


View Profile
« Reply #2 on: May 28, 2008, 01:53:04 AM »

I have been happy with every dell I have had....minus the battery going bad on my laptop.  They overnighted me a new one and I was happy again!
Logged

Gaming Tag: papa smurff 4
Destructor
Special Project Group
Gaming Trend Senior Member

Offline Offline

Posts: 15974


▲▲▼▼◄►◄►B A Start


View Profile WWW
« Reply #3 on: May 28, 2008, 02:18:58 AM »

Quote from: papasmurff on May 28, 2008, 01:53:04 AM

I have been happy with every dell I have had....minus the battery going bad on my laptop.  They overnighted me a new one and I was happy again!

Lucky you - once you get out of the first year of ownership, the battery is considered 'disposable' and as thus your warranty (through Dell), no matter how long it is, is useless in replacing the battery.

Why I'll always be going to Best Buy to buy laptops in the future. Their warranty (or at least last time I checked) covers the battery the entire life of the warranty.
Logged

"All opinions posted are my own, and not those of my employers, who are appalled."
Ironrod
Gaming Trend Senior Member

Offline Offline

Posts: 3414



View Profile WWW
« Reply #4 on: May 28, 2008, 02:23:23 AM »

I'm dealing with a dying Dell battery right now. I rarely use battery power, and my 9-cell lasted nearly 3 years. Not too bad for a disposable item. Dell wants $150 for a new one that comes with lots of bad reviews. Ebay wants $60. How much worse can eBay's battery be?
Logged

Curio City Online - Weird stuff you can buy
Curious Business - The Curio City Blog
YellowKing
Gaming Trend Senior Member

Offline Offline

Posts: 3204



View Profile
« Reply #5 on: May 28, 2008, 11:18:18 AM »

We've used Dells at work the last 5 years or so, and have probably 200-some units. I've never had any problem at all with warranty issues.

Their financial department, on the other hand, is pretty bad. We're constantly getting charged mysterious finance charges for no reason, not receiving invoices, etc. It is a *constant* struggle with them.
Logged
Destructor
Special Project Group
Gaming Trend Senior Member

Offline Offline

Posts: 15974


▲▲▼▼◄►◄►B A Start


View Profile WWW
« Reply #6 on: May 28, 2008, 12:26:34 PM »

Quote from: Ironrod on May 28, 2008, 02:23:23 AM

I'm dealing with a dying Dell battery right now. I rarely use battery power, and my 9-cell lasted nearly 3 years. Not too bad for a disposable item. Dell wants $150 for a new one that comes with lots of bad reviews. Ebay wants $60. How much worse can eBay's battery be?

None. Dell is just ripping you off.

And BTW - my battery lasted 12.5 months, and I also rarely used battery power. And it magically went from its usual 2.5 to 3 hours of life to under 15 minutes overnight.
Logged

"All opinions posted are my own, and not those of my employers, who are appalled."
Arkon
Gaming Trend Senior Member

Offline Offline

Posts: 6073


View Profile
« Reply #7 on: May 28, 2008, 01:20:38 PM »

Quote from: Destructor on May 28, 2008, 12:26:34 PM

Quote from: Ironrod on May 28, 2008, 02:23:23 AM

I'm dealing with a dying Dell battery right now. I rarely use battery power, and my 9-cell lasted nearly 3 years. Not too bad for a disposable item. Dell wants $150 for a new one that comes with lots of bad reviews. Ebay wants $60. How much worse can eBay's battery be?

None. Dell is just ripping you off.

And BTW - my battery lasted 12.5 months, and I also rarely used battery power. And it magically went from its usual 2.5 to 3 hours of life to under 15 minutes overnight.

Don't kid yourself into thinking this is unique to Dell.  HP has the same issue.  We use HP laptops at FedEx Ground and the battery life on the HP laptop batteries is horrendous.  It starts out fine, but after 10-12 months it nosedives.
Logged
YellowKing
Gaming Trend Senior Member

Offline Offline

Posts: 3204



View Profile
« Reply #8 on: May 28, 2008, 01:22:37 PM »

Laptop batteries are notoriously bad (it's not just Dell). A year is about all you can reasonably expect out of them, whether you use them heavily or not. There are exceptions - I've actually got laptops in the field that are 3 years old with batteries that are fine. But on average, a year, year and a half seems about the life span.
Logged
Dan_Theman
Gaming Trend Reader

Offline Offline

Posts: 418


View Profile
« Reply #9 on: May 28, 2008, 01:32:13 PM »

I've thankfully never had to deal with the issues described in the link above, but I do want to bring one of them up:
Quote
discouraging consumers from seeking technical support; those who called Dellís toll free number were subjected to long wait times, repeated transfers, and frequent disconnections

I mean seriously, isn't that any and every call center on the face of the earth?
Logged
mb737
Gaming Trend Reader

Offline Offline

Posts: 232


View Profile
« Reply #10 on: May 28, 2008, 03:14:48 PM »

  I never had a problem with Dell's warranty service, but I've heard anecdotal evidence from people who have.

I got myself a small business tower from their ding & dent store.  After a couple of weeks the drive started going bad.  Called them up, had me do some diagnostic thing (I told them it wouldn't boot so we didn't have to go into Windows insanity-land) and they shipped me a new drive no problem.  I also had them send me an XP install disc and the driver disc that I had misplaced.  I had no problems at all, the nice man from India took good care of me. smile
Logged
Ironrod
Gaming Trend Senior Member

Offline Offline

Posts: 3414



View Profile WWW
« Reply #11 on: May 28, 2008, 04:10:11 PM »

Quote from: Destructor on May 28, 2008, 12:26:34 PM

Quote from: Ironrod on May 28, 2008, 02:23:23 AM

I'm dealing with a dying Dell battery right now. I rarely use battery power, and my 9-cell lasted nearly 3 years. Not too bad for a disposable item. Dell wants $150 for a new one that comes with lots of bad reviews. Ebay wants $60. How much worse can eBay's battery be?

None. Dell is just ripping you off.

And BTW - my battery lasted 12.5 months, and I also rarely used battery power. And it magically went from its usual 2.5 to 3 hours of life to under 15 minutes overnight.

Mine died just as suddenly. Over the years it gradually fell from 3.5 hours to a still-respectable 2.5. Then, one day last week, my battery monitor went directly from showing 1 hour left to 6 minutes, and I started getting the "your battery is dying" popup every time I boot.

Batteries wear out. Although Dell seems to get a disproportionate number of battery complaints, the problem is hardly unique to them. The $60 eBay replacement comes with a 9-month warranty, so that's the way I'll go.
Logged

Curio City Online - Weird stuff you can buy
Curious Business - The Curio City Blog
davidf
Gaming Trend Reader

Offline Offline

Posts: 79


View Profile
« Reply #12 on: May 28, 2008, 04:20:29 PM »

My sister in law needed to rebuild her Dell system due to a virus. Called tech support. Tried to rebuild, but the Dell keyboard was not being seen on reinstall. She's had to rebuild her system before because hubby likes porn, and never had a issue. So they try 6 times, then the tech support guys says keep trying till you get it to work! Talk about a blow off. Called back, ran through it again 6 times, no luck, the guys says it's late try again tomorrow. She asks to ship it in because obviously something is wrong with the hardware (motherboard?) or BIOS, they say its a software issue and they dont ship it to dell for software issues! Wow, Dell service how far have you fallen???
Logged
Blackadar
Gaming Trend Senior Member

Offline Offline

Posts: 3458



View Profile
« Reply #13 on: May 28, 2008, 04:44:07 PM »

I don't have good luck with Dells.  Acer, HP, MysteryBrandOfTheWeek...they all work fine.  Dells?  Forget it.  They break at the drop of a hat.

My current laptop is a bit over a year old.  The replacement count is as follows:

2 Mobos
1 Hard Drive
1 RAM Chip
1 Battery

I've had few problems with their service.  I just put them on speaker and every time they ask me to do something, I just answer "Ok, hold on....nope, that doesn't work either".  In the meanwhile, I'm busy washing dishes or reading a magazine.  Eventually they just send the tech out.
Logged

Raise the bridge! I have an erection!
YellowKing
Gaming Trend Senior Member

Offline Offline

Posts: 3204



View Profile
« Reply #14 on: May 28, 2008, 04:51:02 PM »

From my experience their business line seems to be much better than their home line when it comes to laptops. We've got Latitudes out in the field that have been through the wringer and are still running fine. And I've got nothing but good things to say about my D630.

But like everything, you get what you pay for. Home laptop + crappy warranty = pain. Business laptop + gold warranty = smooth sailing.
Logged
Mithridates
Gaming Trend Senior Member

Offline Offline

Posts: 631


View Profile
« Reply #15 on: May 29, 2008, 07:12:24 AM »

We have 2 Dell laptops and both have worked well.  However, Dell was pretty shady when we bought our last one.  My wife picked it out at a Dell kiosk in a mall and ordered it there.  I gave her the specifics that I wanted in it over the phone and made she negotiated the "$325 off a laptop over $1299" coupon code that the website had been running at the time. 

A few weeks later we had her new Dell laptop and a bill for the full amount of the laptop.  Several phone calls were made and we were promised the discount.  A month later, it still not had happened.  We made the phone calls again and were promised the discount and that it would be taken care of.  Four months of this netted us a $100 discount only.  We escalated it to Dell customer care and were essentially told "too bad".  The best we could get was another $100 off.  I freaked out some more about it.

In the end, I had to settle for a total of $250.  By that point my wife didn't want to try to return the laptop, she was used to it, had all her stuff on it, etc.  So, Dell basically pulled a bait and switch on us. 
Logged
Pages: [1]   Go Up
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2013, Simple Machines
Valid XHTML 1.0! Valid CSS!
Page created in 0.188 seconds with 54 queries. (Pretty URLs adds 0.073s, 2q)