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Author Topic: Dell Shuts down Support Forum  (Read 778 times)
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Knightshade Dragon
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« on: July 13, 2005, 06:31:16 PM »

Dell is apparently shutting down their support forum, according to the Register.  

http://www.theregister.com/2005/07/11/dell_customer_support/print.html

Quote
While all the other equipment forums are still working - last time we looked - the areas where you could vent your anger or delight about Mikey Boy's company were shut with a peremptory notice (http://forums.us.dell.com/supportforums/board/message?board.id=cc_pre_sales&message.id=13394) saying that "The Customer Service boards on the Dell Community Forum will be retiring at 3:30pm this Friday, July 8th. ... Customer Service FAQs will still be available to help answer your questions. If you need further assistance, you may contact our customer service team via Chat for any non-technical issue you may have."


I don't remember problems like this before they got in bed with E-Machines....
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Zarkon
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« Reply #1 on: July 13, 2005, 06:42:51 PM »

Um.  It wasn't Dell that bought Emachines, it's Gateway.
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Knightshade Dragon
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« Reply #2 on: July 13, 2005, 06:47:10 PM »

Aww hell, you are right.
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Ron Burke
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« Reply #3 on: July 13, 2005, 07:11:13 PM »

Quote from: "Zarkon"
Um.  It wasn't Dell that bought Emachines, it's Gateway.

Which explains why it took Gateway 3 attempts to fix my laptop via Best Buy.

So...why did they close this down exactly? It's a forum - how much looking over did it honestly need via Dell staff?
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Knightshade Dragon
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« Reply #4 on: July 13, 2005, 07:14:50 PM »

The stench from complaints was reaching the high heavens apparently.
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Ron Burke
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« Reply #5 on: July 14, 2005, 02:54:03 AM »

Hrm. Maybe the forums went down, and they called Dell tech support? slywink
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« Reply #6 on: July 14, 2005, 03:22:01 PM »

Quote from: "Purge"
Hrm. Maybe the forums went down, and they called Dell tech support? slywink


They're probably still on hold then smile  Thank goodness I have a dedicated Dell rep I can call.
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