Counterfeit items on Ebay - advice?

[Poomba]

Has anyone had any luck disputing an auction purchase through Ebay or Paypal?

In a stupid moment of impulse, I purchased a pair of UGG boots for my wife's birthday on Ebay just to save around $15. They arrived over the weekend and they are clearly fakes based on a lot of the information I am seeing on the UGG Australia website (they have an entire "How to Spot Counterfeit Uggs" section).

I re-checked the auction and while the seller doesn't claim that the item is authentic, they do claim to be genuine - same difference in my opion. The seller has yet to respond to my request for a refund - they do say in the auction terms that they will refund for a merchandise credit, which I don't want. I want my damn money back! Should I have an issue - have any of you had to go down this road with either Paypal or Ebay?

Ugg (Ugh, Get it?)

[coopasonic]

Not helpful advice, but somewhere along the way ebay turned into a hive of scum and villainy.

Just curious, what was the feedback like on the seller?

[Poomba]

The seller has a 98.2% feedback rating - I was able to find one other person who bought Uggs from them and they left positive feedback.

I am sooooo kicking myself right now!!

[walTer]

I would contact the seller first...and if that doesn't work I would contact Ebay.  I assume they have a very strong policy about selling fakes and yours are.  The seller claimed the were Uggs and they were not.  If he said "just like Uggs" fine but it doesn't sound like he did.

Also he may have thought the were real when he got them.  It never hurts to ask.

[Scuzz]

I have a friend who buys lots of golf equipment off e-bay. The last batch of Titleist Pro V1's he bought were fakes. The paint came off. He complained to paypal and they refunded his money. But I think my friend will now think twice before buying balls on e-bay.

Who knew people sold "re-furbished" golf balls? They are actually on Target and Costco's web sites. That is apparently what somebody was selling as new.

[Razgon]

no-one should buy balls on Ebay...

[hepcat]

I bought a kidney off ebay and the bastards who sent it forgot to pack it in ice.   Now I'm stuck with it. 

[Bob]

Complaining on ebay tends to favor the complainer.  So go for it.

[Scuzz]

no-one should buy balls on Ebay...

but what if you don't like the ones you have.......

[wonderpug]

Just be sure to keep an eye on your deadline for official complaints.  PayPal stops caring about your problems after 30 days (or at least it used to be that way) and I forget what eBay's deadlines are.

[Razgon]

no-one should buy balls on Ebay...

but what if you don't like the ones you have.......

Grow a new pair.. ;-)

[Canuck]

My sister also bought a pair of counterfeit Uggs on Ebay.  She lodged a complaint with Paypal and I think she managed to get her money back (but had to pay for shipping to return the boots).  So basically she managed to get no boots and lose on the shipping both ways.  I think my advice would be to get a brain (sorry to sound harsh) and never ever ever buy brand names goods off of Ebay.

[Poomba]

Thanks Canuck - you sound like my wife 

I have to give them 48 hours to respond I suppose - according to the disclaimer on Ebay when I sent them a message through their system. That expires later this afternoon. I will most likely escalate it with Paypal then. Not too worried about the shipping since they shipped them for free to me - so I'll only lose out one way.

Thanks for all of the input - off to buy an Authentic Ugg Kidney that has a great "Buy it Now" price!

[wonderpug]

I saw someone wearing some knockoff Uggs a few weeks ago, but unlike the ones you ended up this maker didn't try to seriously hide the mimickry.  The label said "Ughs."

[Isgrimnur]

Those, then, would technically not be counterfeit.  One heck of a loophole, but they're not actually representing that they are the original brand.  Personally, if I were going to attempt that, I would attempt a stylized ""Ugoj" to get closer to the appearance.