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Author Topic: We don't want your money, go away!  (Read 1406 times)
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happydog
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« on: November 08, 2004, 10:03:26 PM »

I have heard tales of Best Buy business practices. I have experienced poor customer service, poor rebate returns, pushy sales tactics and uninformed employees. But now Best Buy is happy to tell me to take my money elsewhere.

From the WSJ:
Quote
Best Buy's angels are customers who boost profits at the consumer-electronics giant by snapping up high-definition televisions, portable electronics, and newly released DVDs without waiting for markdowns or rebates.

Quote
The devils are its worst customers. They buy products, apply for rebates, return the purchases, then buy them back at returned-merchandise discounts. They load up on "loss leaders," severely discounted merchandise designed to boost store traffic, then flip the goods at a profit on eBay. They slap down rock-bottom price quotes from Web sites and demand that Best Buy make good on its lowest-price pledge. "They can wreak enormous economic havoc," says Mr. Anderson.


and

Quote
Best Buy estimates that as many as 100 million of its 500 million customer visits each year are undesirable.


What's that? 1/5 of Best Buy's customers are not welcome.

Wow.  :shock:

http://online.wsj.com/article_print/0,,SB109986994931767086,00.html
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Qbe
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« Reply #1 on: November 08, 2004, 10:11:34 PM »

It's tough to feel bad for Best Buy when they complain that we take advantage of their offers.  If sales and rebates hurt the bottom line, Best Buy shouldn't offer them.  I have no problem taking advantage of Best Buy, because Best Buy has taken advantage of me plenty of times.
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Daehawk
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« Reply #2 on: November 08, 2004, 10:15:30 PM »

Best Buy sux ass...I never buy anything from them these days. I always try Circuit City and Newegg...if those fail I try other things...anything but BB.
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Zero
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« Reply #3 on: November 08, 2004, 10:33:23 PM »

There's a huge thread of this on Fatwallet...since FW was mentioned.

I agree with the others here...I've been taken advatanged of from them when I can't resist to buy something.  But I think its fair that I get to take advantage of them as well when they have a sale - and then they call me the "devil" - sigh.  

Also what good is having a corporate motto of a price guarantee when you can't use it?  I've only tried to pricematch about 5 times...and out of those 5, I got 1..yes ONE lousy pricematch.  The others I waited 45 minutes while the idiot calls every other store (eg. Circuit City) in the area to see if they have it in stock.  I swear, I think they KNOW which store are out of stock and busy at the same time and call that store for a "price-check".  I now go to Circuit City when I need something, and pay the retail there and go to Best Buy if I see a sale on something.  At least at Circuity City - the honor the pricematching policy and give me 10% on top.
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Zero
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« Reply #4 on: November 08, 2004, 10:35:01 PM »

Oh...and check out this site:   I Love Best Buy
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Jeff
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« Reply #5 on: November 08, 2004, 11:57:09 PM »

I would think most retail stores feel the same way about the type of customers who "take advantage" of the system. Best Buy was just dumbass enough to publicize their opinions. This shouldn't come as any surprise, we've known Best Buy sucks for a long time.

It does make me want to go in and stack up on loss leaders, and that $5 gift card trick though, the bastards.
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SpaceLord
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« Reply #6 on: November 09, 2004, 12:58:14 AM »

While I dislike this, I also dislike those mentioned in the article that return perfectly good merchandise in order to fraudulently make money.
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Jeff
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« Reply #7 on: November 09, 2004, 01:03:07 AM »

Quote from: "SpaceLord"
While I dislike this, I also dislike those mentioned in the article that return perfectly good merchandise in order to fraudulently make money.


True, but BB lumps in those people with people who only buy loss leader items, or have THE NERVE! to send in rebate forms. We're all "devils" :twisted:
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El Guapo
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« Reply #8 on: November 09, 2004, 02:05:30 AM »

I'm not a big fan of Best Buy, but I have a few things to say about this:

1) The "angels" and "devils" thing was written by the WSJ, not Best Buy.  So Best Buy didn't call anyone a devil.  Plus in the article it's just used as a metaphor, because Best Buy likes customers who give them lots of money (wouldn't you?) and dislikes customers that cost them money.

2) Best Buy says 20% of its customer visits are "undesirable".  That's because those visits *don't make them money*, or *cost them money*.  Given that Best Buy's objective is to make money (again, don't you?), they do not desire those visits.  They're not preventing them from coming, they'd just rather that the 80% of people who are going to make them a profit would show up.

So there's plenty to dislike about Best Buy, but there really isn't anything to this.
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JLu
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« Reply #9 on: November 09, 2004, 01:46:35 PM »

I actually like Best Buy.

Don't really see any real difference between them and Circuit City.  I tend to personally not care for Circuit City due to a bad experience there, but as I have not yet had any problems with Best Buy...

When it comes down to it, both are kind of bad.  I've been looking at televisions lately.  And the help has always been high school kids.  Nothing against them; they may very well know a lot, but if I'm going to be spending $1000 plus, I want to feel like it is someone who is an expert on the equipment.
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Sepiche
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« Reply #10 on: November 09, 2004, 03:00:20 PM »

After my best friend started supervising at a BB I bought a ton of stuff through his discount.  I imagine they could fleece me for the rest of my life and I'd still come out on top. smile

s
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« Reply #11 on: November 09, 2004, 03:28:40 PM »

Jeez, I hope I don't have to start boycotting BB!  I'm already just starting to get over my boycott of Circuit City for their BS attempt to screw up the emerging DVD market with the original DIVX fiasco.

  In case you don't know, DIVX-DVDs were an attempt to do a pay-per-view thing with your DVD player.  You could watch them up to 24 hours or so after buying the thing (and you had to have a phone line hooked up to the player) and then it woudn't work anymore.  Stupid.  It was devised by the lawyer friends of the CEO and failed miserably.  Hooray for common sense!
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