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Author Topic: Anyone order from Tigerdirect.com?  (Read 1273 times)
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naednek
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« on: January 01, 2005, 08:55:14 AM »

Today I purchased the following
http://www.tigerdirect.com/applications/searchtools/item-details.asp?EdpNo=1087917&Tab=5

It comes with a $100 rebate that you fill out online.  The rebate expires today.  I started to place my order around 5:30-6:00pm and after putting in my credit card info I went to click on submit, and I get an error. The whole site went down apparently for about an hour.  

If finally came back up and sucessfully placed my order.  I rpinted out the receipt with my order #, and immediately went to order tracking just to be sure it went through.  I got a message saying that page is currently being upgraded or something similar to that effect.

I check later and I'm able to access my account.  However, it says my order was placed on 1-01-05.  Which is far from the truth, and at the time I placed my order it was 7:08 pm pacific, and they are on the East coast so it would still be 12/31/04

I'm hoping this doesn't screw me up on my rebate.  Also, I went to fill out the rebate info on the online site (they give out instructions on what to do)  I fill it out and then it asks for my order or serial # and it keeps telling me my order # is invalid.  Before entering this in, they give you a warning in red letters to not apply for this rebate more than once.  I didn't finish the process, got to step 2.  I'm worried that I just screwed up, because their site won't recognize my order #.

Anyways, the point of my question is, how is their customer service?  I'm hoping they can work this out.  I've done everything I was supposed to do.
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Tebunker
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« Reply #1 on: January 01, 2005, 03:26:31 PM »

they are a decent company and I would definately recommend talking to someone at their customer service, I have not heard anything adverse about their CS so hopefully they'll take care of you.
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Rob_Merritt
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« Reply #2 on: January 01, 2005, 08:41:50 PM »

I've ordered from them but never had a problem so I'm unsure how good they are at resolving issues.
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naednek
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« Reply #3 on: January 09, 2005, 07:05:29 PM »

A lot has changed since my last post.

After I had canceled my order, I checked my order status page, and noticed that my order was partially cancelled.  

Then later that day I received a confirmation # of my order.  I called tigerdirect again to confirm that my order has been cancelled, and spoke to a person name Roxane.  She actually seemed like she cared about my problem.  I asked her if I showed her proof (my printed order confirmation with the DEC 31st date) would she give me $100 off.   She said she'd show it to her supervisor.  So I scanned in the document and sent her a copy.  She promised she would get back to me the next day.

It's been a full day and no response, so I called Tigerdirect and immediately spoke to a supervisor.  (I should have just cancelled and moved on, but I wanted to see what the supervisor would do)  He gets on the phone and basically doesn't care too much.   He tells me if my rebate gets denied, I am to send in the denial letter to him and then he'd give me $100 off.  He wouldn't bother looking at my proof.  I relunctantly accepted figuring, it's going to cost me $400 if I buy it elsewhere, might as well gamble just in case they do give me the $100 off.

Later that night, I'm whining about all this to some people in my WOW guild.  Apparenlty someone who owns a company, has a contact with Tigerdirect and he told me to mail him the situation and he'd forward it along to his contact.  I went to start my email, and wanted to find the product page.   To my suprise, I notice that there's a new rebate involved with the same mobo/cpu.  This rebate now has an expiration date of 2/28/05.  So I cancelled my order and placed a new one.  Problem solved.

I emailed the person I've been talking to at Tigerdirect, and told him the situation.  I asked for him to confirm my original order was cancelled.  He replies back and tells me he will also give me free overnight, as long as I give him my new order #.  Unfortunately my order had already shipped, so he gave me free shipping.  

Last night I emailed him asking if my computer comes with a heatsink.  Today I find out he just sent me this  http://www.tigerdirect.com/applications/searchtools/item-Details.asp?EdpNo=636205&sku=S457-1017  for free and with UPS 2nd Day Air.

I totally didn't expect that, and I wasn't trying to get anything free out of him, I just wanted to be sure, because if it didn't I was going to pick one up at a local store.

I don't know if I'd shop there again, but after shipping that heatsink for free, and refunding shipping, has put them in a better light.
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jonsauce
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« Reply #4 on: January 09, 2005, 11:26:12 PM »

I ordered a some speakers from them right after Christmas.  They shipped out Monday (I ordered on Saturday night) and were at my house by 3:00 PM on Tuesday.  I had payed for ground shipping, so I was pretty happy with how fast they arrived.
I would order from them again.
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dangerballs
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« Reply #5 on: January 10, 2005, 01:45:58 AM »

Tigerdirect has been around forever.  They were to mail-ordering what Newegg is to online shopping now.  The one place were everyone ordered hardware and computer for cheap.  I ordered my first CD-rom from them back in the early 90s.  Super cheap 2x internal drive.  I've never had a problem with their service and still use them every now and then.
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