http://gamingtrend.com
August 23, 2014, 05:53:02 AM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News:
 
   Home   Help Search Calendar Login Register  
Pages: 1 [2] 3 4   Go Down
  Print  
Author Topic: All sorts of awesome: The Ocean Marketing customer service debacle  (Read 3397 times)
0 Members and 1 Guest are viewing this topic.
wonderpug
Gaming Trend Senior Member

Offline Offline

Posts: 11317


hmm...


View Profile
« Reply #40 on: December 28, 2011, 07:25:34 PM »

Quote from: hepcat on December 28, 2011, 07:11:49 PM

Quote from: gellar on December 28, 2011, 07:10:00 PM

That's pretty clearly a fake twitter account, yo.

street gellar is probably right.  the misspelled account name is usually a good clue when it comes so close on the heels of such an event.

One would think, but the legitimate twitter accounts Paul has been using almost always have misspellings.

There have been fake ones, too, and people grabbing the ones Paul has been abandoning, so all in all it's pretty hard to know what's true.  Paul's a dick, though.  Pretty sure about that one.
Logged
TiLT
Gaming Trend Senior Member

Offline Offline

Posts: 6433


Preaching to the choir


View Profile WWW
« Reply #41 on: December 28, 2011, 08:05:08 PM »

Quote from: gellar on December 28, 2011, 07:10:00 PM

That's pretty clearly a fake twitter account, yo.

It's most definitely fake, but this thing has escalated to the point where people have stopped asking questions and blindly accept anything as gospel. It was particularly absurd on the PA forums where people kept reposting stuff from that Twitter account even though every other post pointed out that it's fake.
Logged
CeeKay
Gaming Trend Staff
Gaming Trend Senior Member

Offline Offline

Posts: 71766


La-bibbida-bibba-dum! La-bibbida-bibba-do!


View Profile
« Reply #42 on: December 28, 2011, 08:06:50 PM »

I read on the interwebs that Paul funds his marketing company with Nazi gold!
Logged

Because I can,
also because I don't care what you want.
XBL: OriginalCeeKay
Wii U: CeeKay
Zinfan
Gaming Trend Senior Member

Offline Offline

Posts: 1391



View Profile
« Reply #43 on: December 28, 2011, 08:38:33 PM »

The video

https://www.youtube.com/watch?v=xqV9kx40RG0&feature=player_embedded



Logged
spigot
Gaming Trend Senior Member

Offline Offline

Posts: 828


All of the bacon and eggs you have.


View Profile
« Reply #44 on: December 28, 2011, 09:54:37 PM »

This is great stuff. It never ceases to amaze me how events like this can blaze across the internet and take on a life of it's own.
Logged

XBL GamerTag: RoboSim
Mr. Fed
Gaming Trend Senior Member

Offline Offline

Posts: 985


View Profile WWW
« Reply #45 on: December 28, 2011, 10:05:01 PM »

Paul Christoforo's latest apology (at MSNBC) continues the trend:  he's like a guy who walks up to a stranger in the street and punches him in the face, and then later says "dude, sorry, I never would have punched you in the face if I had known that you were a black belt.  Can you stop spin-kicking me in the head now?"
Logged

Popehat, a blog.  Now 35% less ugly!
gellar
Gaming Trend Senior Member

Offline Offline

Posts: 8972


I'm a dolphin!


View Profile
« Reply #46 on: December 28, 2011, 10:14:07 PM »

Quote from: Mr. Fed on December 28, 2011, 10:05:01 PM

Paul Christoforo's latest apology (at MSNBC) continues the trend:  he's like a guy who walks up to a stranger in the street and punches him in the face, and then later says "dude, sorry, I never would have punched you in the face if I had known that you were a black belt.  Can you stop spin-kicking me in the head now?"

Totes.  He just doesn't get it.
Logged
Mr. Fed
Gaming Trend Senior Member

Offline Offline

Posts: 985


View Profile WWW
« Reply #47 on: December 28, 2011, 10:16:11 PM »

Quote from: gellar on December 28, 2011, 10:14:07 PM

Quote from: Mr. Fed on December 28, 2011, 10:05:01 PM

Paul Christoforo's latest apology (at MSNBC) continues the trend:  he's like a guy who walks up to a stranger in the street and punches him in the face, and then later says "dude, sorry, I never would have punched you in the face if I had known that you were a black belt.  Can you stop spin-kicking me in the head now?"

Totes.  He just doesn't get it.

Sociopaths and narcissists generally don't.
Logged

Popehat, a blog.  Now 35% less ugly!
Harkonis
Gaming Trend Senior Member

Offline Offline

Posts: 9713



View Profile
« Reply #48 on: December 28, 2011, 10:16:50 PM »

totes?  wtf man
Logged
gellar
Gaming Trend Senior Member

Offline Offline

Posts: 8972


I'm a dolphin!


View Profile
« Reply #49 on: December 28, 2011, 10:17:38 PM »

Quote from: Mr. Fed on December 28, 2011, 10:16:11 PM

Quote from: gellar on December 28, 2011, 10:14:07 PM

Quote from: Mr. Fed on December 28, 2011, 10:05:01 PM

Paul Christoforo's latest apology (at MSNBC) continues the trend:  he's like a guy who walks up to a stranger in the street and punches him in the face, and then later says "dude, sorry, I never would have punched you in the face if I had known that you were a black belt.  Can you stop spin-kicking me in the head now?"

Totes.  He just doesn't get it.

Sociopaths and narcissists generally don't.

I think there is some hidden meaning in this post.
Logged
PR_GMR
Gaming Trend Senior Member

Offline Offline

Posts: 3416



View Profile
« Reply #50 on: December 28, 2011, 10:24:40 PM »

Here's a link to is 'apology' at MSNBC. Nope, the bastard hasn't learned a thing. Love how he tries to shift blame at Mike Krahulik.
Logged
TiLT
Gaming Trend Senior Member

Offline Offline

Posts: 6433


Preaching to the choir


View Profile WWW
« Reply #51 on: December 28, 2011, 10:29:04 PM »

Sooner or later the reality is going to come crashing down on him. I'm starting to suspect he'll self-destruct when that happens, rather than take any blame for himself and actually learn something from all of this.
Logged
Bullwinkle
Gaming Trend Staff
Gaming Trend Senior Member

Offline Offline

Posts: 15523


Watch me pull a rabbit outta my hat.


View Profile
« Reply #52 on: December 28, 2011, 10:51:19 PM »

Quote from: Zinfan on December 28, 2011, 08:38:33 PM


That seems strangely familiar.
Logged

That's like blaming owls because I suck at making analogies.
CeeKay
Gaming Trend Staff
Gaming Trend Senior Member

Offline Offline

Posts: 71766


La-bibbida-bibba-dum! La-bibbida-bibba-do!


View Profile
« Reply #53 on: December 28, 2011, 11:05:46 PM »

Quote from: Bullwinkle on December 28, 2011, 10:51:19 PM

That seems strangely familiar.

Grow up you look like a complete child bro.
Logged

Because I can,
also because I don't care what you want.
XBL: OriginalCeeKay
Wii U: CeeKay
gellar
Gaming Trend Senior Member

Offline Offline

Posts: 8972


I'm a dolphin!


View Profile
« Reply #54 on: December 28, 2011, 11:22:40 PM »

A full blow by blow here... some interesting stuff in the Updates above the original article:

http://www.examiner.com/video-game-industry-in-national/ocean-marketing-gaming-pr-rep-to-avoid-at-all-cost

Logged
The Grue
Gaming Trend Senior Member

Offline Offline

Posts: 8166


You are likely to be eaten by a grue.


View Profile
« Reply #55 on: December 29, 2011, 12:04:00 AM »

Personally, I think the people on the Internet trying to "get back" at this guy are far douchier than this guy ever was.
Logged

XBox Live ID: The Grue
Playstation Network Name: TheGrue
Mr. Fed
Gaming Trend Senior Member

Offline Offline

Posts: 985


View Profile WWW
« Reply #56 on: December 29, 2011, 12:17:37 AM »

Quote from: The Grue on December 29, 2011, 12:04:00 AM

Personally, I think the people on the Internet trying to "get back" at this guy are far douchier than this guy ever was.

If you mean making telephone threats or trying to reach him through his fiance, I might agree.

If you mean simply calling him out and ridiculing him, and making it less likely that any other company will give him money to act like that, then I don't really find your point persuasive.
Logged

Popehat, a blog.  Now 35% less ugly!
Zinfan
Gaming Trend Senior Member

Offline Offline

Posts: 1391



View Profile
« Reply #57 on: December 29, 2011, 01:01:53 AM »

No apology is ever going to be effective if you keep adding "but..." to the end.  "I'm sorry Penny Arcade got involved but......... he is a bully"   "I should have handled the customer better.......but he was whining" and so on.  Had to break up a fight at work since one guy kept doing that to another who was clearly upset and in no mood for criticism.
Logged
Victoria Raverna
Gaming Trend Senior Member

Offline Offline

Posts: 1089


Auspiciousness, prosperity, and good fortune


View Profile
« Reply #58 on: December 29, 2011, 02:03:18 AM »

Quote from: Blackhawk on December 28, 2011, 05:23:41 PM

The business owner made some mistakes.  From what I've read about him, the guy is an art teacher selling a product he made for disabled kids.  He doesn't seem to know much about running a business.  I think he just learned that.

Unfortunately, the asshole he hired to do his PR may have sunk his business (which really does seem like a worthwhile endeavor), and will end up walking away with nobody the wiser.   People will remember the controller, not the soon-to-be-changed name of the marketing business run by this con man.

According to http://www.examiner.com/video-game-industry-in-national/ocean-marketing-gaming-pr-rep-to-avoid-at-all-cost the business owner seem to be fishy, too. And the business owner has deeper relation with Paul Christoforo than his apology letter suggested.

Quote
Update 7: I was recently tweeted at by @TheSchwartz173 claiming to have additional details from the owner of n-control and makers of The Avenger peripheral regarding their take on this whole ordeal. The full statement is below:

 We apologize for our poor representation from Ocean Marketing. We wanted to give Paul a chance. He was rough around the edges, but he had drive and enthusiasm.

However his behavior was unprovoked, unnecessary, and unforgivable. We are no longer represented by Ocean Marketing.
 
David Kotkin
Owner/Inventor
Avenger Controller

...

I discovered that on Amazon David Kotkin was on a bit of uneven footing not that long ago on 11.24.11, prior to yesterday's events with Paul Christoforo and Ocean Marketing. Scrolling down beyond the 1-star review reveals comments from David Kotkin's Gaming Pro Amazon user profile to other users. Notably, according to user C. K. Ahlstrom, "There's a review on your account saying that you bought one of these things (and loved it). Now your posting with an email account from avengercontroller.com and offering support for it? You also posted the same negative review for three of your competitors products. I wonder if amazon will want to know you post reviews for your own product while posing as a customer." Looking deeper into the Gaming Pro user, thanks to cached reviews shows that David Kotkin's Gaming Pro user profile does indeed try to derail his competition while lauding his own Avenger product, but this appears to be the tip of the iceberg.

...

Update 24: Received a large bit of information from Dan Sparks who opted to share what he discovered for SomethingAwful.com after spending some time on the phone with Paul Christoforo:

 Apparently I am now an Investigative Journalist or something.

I just got off the phone with Paul, and he had some vaguely interesting stuff to tell me about his relationship with David.
Firstly, they met in January this year, at CES, and they have worked on various things (such as Afternoon Artists, which they incorporated around August 2011), so the story that Paul was hired by David without him having any idea of his competence seems pretty unlikely.

He also said:

* The kid with the disability was the inspiration for the controller, according to David
* His friendship with David is "on the rocks right now but we are friends"
* He wasn't hired by David to deal with the marketing for the controller as much as he was "helping him in a limited capacity taking those customer service calls."
* He has no idea about the Amazon reviews - what they were or who wrote them. "I don't know what he does day-to-day - I'm in California and he's in Miami."

He really has no idea how badly he fucked up here, either. He's got interviews for Spike TV and Forbes lined up, and he's going to tell them the same stuff he told MSNBC, and that he told me - he had a bad day, and he figured that Penny Arcade/PAX wasn't really a big deal, so he felt justified in telling this guy to go fuck himself.

Right now he says he is in damage control mode - I made sure he'd got his girlfriend to set her facebook account to private for the time being* - but he really doesn't understand why anybody thinks he's an idiot, and as long as that remains the case he's going to continue hurting himself. In a similar vein he was obviously upset that his criminal record had been posted but seemingly more concerned with it being posted than having people know what he had done: "people are vicious, they'll use anything to make you look evil."

I asked him how he felt about David and the other guys distancing themselves from him, and making him seem like he was just a bad hire. He said that he doesn't exactly feel like he's been hung out to dry, and that he is hopeful that the press release that is going to be put out ("they're going to put out a press release soon; I just got off the phone with them") will put him in a more positive light.

I would imagine that, given how David Kotkin has played it so far, he is completely hanging Paul out to dry, but I guess we'll see, if that press release ever surfaces.

 
*Context: Paul and his girlfriend's facebook accounts were found and posted online, I let him know his girlfriend's account was viewable and he got her to make it private for now.
Special thanks again to Dan Sparks for sharing everything he discovered. It makes this round-up significantly more complete than it would have been otherwise.

Logged
Purge
Gaming Trend Staff
Gaming Trend Senior Member

Offline Offline

Posts: 18512


Thirty. Minutes.


View Profile WWW
« Reply #59 on: December 29, 2011, 02:25:03 AM »

Meh.

http://ingame.msnbc.msn.com/_news/2011/12/28/9770514-chastened-gaming-rep-responds-to-internet-infamy
Logged

"If it weren't for Philo T. Farnsworth, inventor of television, we'd still be eating frozen radio dinners." - Johnny Carson
naednek
Global Moderator
Gaming Trend Senior Member

Offline Offline

Posts: 4619



View Profile
« Reply #60 on: December 29, 2011, 02:50:24 AM »

Quote from: Purge on December 29, 2011, 02:25:03 AM


http://gamingtrend.com/forums/off-topic/all-sorts-of-awesome-smear-campaign-against-penny-arcade/msg837995/#msg837995
Logged
CeeKay
Gaming Trend Staff
Gaming Trend Senior Member

Offline Offline

Posts: 71766


La-bibbida-bibba-dum! La-bibbida-bibba-do!


View Profile
« Reply #61 on: December 29, 2011, 02:51:49 AM »

Quote from: naednek on December 29, 2011, 02:50:24 AM


careful-  he knows the Blue Lion from Voltron AND Rainbow Sprite's manicurist.
Logged

Because I can,
also because I don't care what you want.
XBL: OriginalCeeKay
Wii U: CeeKay
Purge
Gaming Trend Staff
Gaming Trend Senior Member

Offline Offline

Posts: 18512


Thirty. Minutes.


View Profile WWW
« Reply #62 on: December 29, 2011, 02:58:38 AM »

Quote from: naednek on December 29, 2011, 02:50:24 AM


I wasn't claiming the link was new, I simply was replying Meh. to his comments.
Logged

"If it weren't for Philo T. Farnsworth, inventor of television, we'd still be eating frozen radio dinners." - Johnny Carson
wonderpug
Gaming Trend Senior Member

Offline Offline

Posts: 11317


hmm...


View Profile
« Reply #63 on: December 29, 2011, 03:01:24 AM »

For the love of god someone change the thread title so it makes sense!
Logged
Purge
Gaming Trend Staff
Gaming Trend Senior Member

Offline Offline

Posts: 18512


Thirty. Minutes.


View Profile WWW
« Reply #64 on: December 29, 2011, 03:46:03 AM »

"Some dude got burned by the PA deathstar for being a douche" ?
Logged

"If it weren't for Philo T. Farnsworth, inventor of television, we'd still be eating frozen radio dinners." - Johnny Carson
Mr. Fed
Gaming Trend Senior Member

Offline Offline

Posts: 985


View Profile WWW
« Reply #65 on: December 29, 2011, 04:02:57 AM »

"Being a dick on the internet is like walking down the street holding a crowbar over your head.  You probably won't get struck by lightening -- in fact, you almost certainly won't get struck by lightening - but holy shit, if you do get struck by lightening, it's gonna hurt."
Logged

Popehat, a blog.  Now 35% less ugly!
The Grue
Gaming Trend Senior Member

Offline Offline

Posts: 8166


You are likely to be eaten by a grue.


View Profile
« Reply #66 on: December 29, 2011, 04:39:30 AM »

Quote from: Mr. Fed on December 29, 2011, 12:17:37 AM

Quote from: The Grue on December 29, 2011, 12:04:00 AM

Personally, I think the people on the Internet trying to "get back" at this guy are far douchier than this guy ever was.

If you mean making telephone threats or trying to reach him through his fiance, I might agree.

If you mean simply calling him out and ridiculing him, and making it less likely that any other company will give him money to act like that, then I don't really find your point persuasive.

If the checkout person at Target was rude to you, would you go to these lengths to try to ruin that person's life?  Probably not.  Cowards on the Internet?  Hell yeah.
Logged

XBox Live ID: The Grue
Playstation Network Name: TheGrue
gellar
Gaming Trend Senior Member

Offline Offline

Posts: 8972


I'm a dolphin!


View Profile
« Reply #67 on: December 29, 2011, 04:42:08 AM »

Quote from: The Grue on December 29, 2011, 04:39:30 AM

Quote from: Mr. Fed on December 29, 2011, 12:17:37 AM

Quote from: The Grue on December 29, 2011, 12:04:00 AM

Personally, I think the people on the Internet trying to "get back" at this guy are far douchier than this guy ever was.

If you mean making telephone threats or trying to reach him through his fiance, I might agree.

If you mean simply calling him out and ridiculing him, and making it less likely that any other company will give him money to act like that, then I don't really find your point persuasive.

If the checkout person at Target was rude to you, would you go to these lengths to try to ruin that person's life?  Probably not.  Cowards on the Internet?  Hell yeah.

There's a large difference between being rude and being that guy.
Logged
Mr. Fed
Gaming Trend Senior Member

Offline Offline

Posts: 985


View Profile WWW
« Reply #68 on: December 29, 2011, 05:06:13 AM »

Quote from: The Grue on December 29, 2011, 04:39:30 AM

Quote from: Mr. Fed on December 29, 2011, 12:17:37 AM

Quote from: The Grue on December 29, 2011, 12:04:00 AM

Personally, I think the people on the Internet trying to "get back" at this guy are far douchier than this guy ever was.

If you mean making telephone threats or trying to reach him through his fiance, I might agree.

If you mean simply calling him out and ridiculing him, and making it less likely that any other company will give him money to act like that, then I don't really find your point persuasive.

If the checkout person at Target was rude to you, would you go to these lengths to try to ruin that person's life?  Probably not.  Cowards on the Internet?  Hell yeah.

I find it hard to imagine the Target checkout person being rude in a manner that was sufficiently interesting to go viral.  I also find it hard to imagine a Target checkout person being able to sustain rudeness, as this guy did.

But if they managed to do so, I would certainly do what I could to expose them to the social consequences of their behavior.

This guy isn't in the shitter because he was "rude," in the sense of lack of courtesy in a single transaction.  He's in the shitter because he was rude in a sustained manner to multiple people over time, in a cinematic manner, and dishonest to boot.

Character is destiny.

But kindly be more specific, Grue.  I've posted about the guy twice on my blog, tweeted about him repeatedly, and posted about him on forums.  I've linked to primary documents so people can judge for themsleves about his behavior.

On the other hand, he's ridiculed and belittled customers who haven't gotten products they pre-paid for, thrown around ridiculous bluster and invective, sneered at criticism, "apologized" by saying he's sorry he didn't realize he was talking to someone who had the power to hurt him, posed as another marketer to divert attention, plagiarized his entire web site from other marketers, and taken money as a public relations expert to do all of that.

So:  am I douchier than he is?  If you think so, I think that I'm pretty comfortable being a douche under your definition of the word.
« Last Edit: December 29, 2011, 05:09:58 AM by Mr. Fed » Logged

Popehat, a blog.  Now 35% less ugly!
Lee
Gaming Trend Senior Member

Offline Offline

Posts: 3266


View Profile
« Reply #69 on: December 29, 2011, 07:50:12 AM »

Quote from: wonderpug on December 29, 2011, 03:01:24 AM

For the love of god someone change the thread title so it makes sense!

It makes sense if you read the original PA post. Gabe ended the post with mention of a PA smear campaign. I wrote it before it exploded as big as it is now.

If it's agreed it doesn't make sense I will change it, otherwise, at the time it was accurate.
Logged
Victoria Raverna
Gaming Trend Senior Member

Offline Offline

Posts: 1089


Auspiciousness, prosperity, and good fortune


View Profile
« Reply #70 on: December 29, 2011, 07:51:50 AM »

A press release from N-Control:

http://gamerfront.net/2011/12/n-control-responds-to-ocean-marketing-fiasco/15260

Quote
*** FOR IMMEDIATE RELEASE ***
AVENGER CONTROLLER DISMISSES MARKETING CONSULTANT,
TAKES BACK MARKETING AND SALES OPERATIONS

Miami, FL— Wednesday, December 28, 2011— N-Control, makers of the Avenger Controller accessory, have categorically dismissed third party contractor Paul Christoforo and his marketing operation, known alternately as Ocean Distribution or Ocean Marketing. This separation from Mr. Christoforo extends to all business interests of N-Control, its founders, and its officers. Mr. Christoforo does not and never did own, in whole or in part, a stake in N-Control LLC nor its affiliated companies (Kotkin Enterprises, iControl LLC).

Following the publication of an email chain between Mr. Christoforo and one of N-Control’s customers, punctuated by Mr. Christoforo’s acknowledgement of his conduct, N-Control immediately proceeded to extricate Mr. Christoforo’s access to their email and social media accounts, a process that is still ongoing. In the interim, a Gmail address and Twitter account ([email protected] and @AvengerDefender, respectively) have been set up for press inquiries and customer service needs.

David Kotkin, the inventor and founder of the Avenger Controller, created the product to help one of his students who had a physical disability. The student wanted to play games the way that everyone else could. The Avenger evolved from a homemade solution for a deserving child into an even more sophisticated controller accessory, capable of enhancing even the most skilled gamer’s performance.

“Everyone deserves the opportunity to be a part of the gaming community in a fun, positive way.” said David Kotkin, Avenger founder. “I created the Avenger to make people happy. I deeply regret that so many people have any negative feelings toward it as a result of what has happened, especially since I’ve seen first-hand what an impact it can have on gameplay.”

Kotkin continued, “What I’m most concerned about is doing right by our customers. We have dropped the ball by giving them delivery estimates that did not come through as expected. We didn’t expect that the demand would be so great, and we should have done a better job communicating that. Our new team is taking all necessary action to correct that going forward. I hope that people will give us a chance to earn back the faith they may have lost.”

All existing orders will be honored, and PS3 Avenger pre-order customers will all be extended the same $10 discount that some have already received. To clarify, customers who have already received $10 off their pre-order are not eligible for an additional discount. N-Control agrees with “Customer Dave” that all of our PS3 early adopters deserve to be rewarded for their trust in the Avenger.

N-Control would like to publicly apologize to existing and potential customers, as well as the gaming community at large, for allowing Mr. Christoforo to abuse his power so unforgivably. The Avenger was invented to provide greater accessibility to disabled gamers, and bullying tactics are the last thing that should be associated with this product.

In the effort to dispel various misconceptions that have been forwarded via news reports and social media, N-Control is offering the following clarifications on a variety of subjects:

N-Control has hired an independent consultant, Austin, Texas-based Moisés Chiullan (@moiseschiu), to field press inquiries and oversee sales and marketing operations going forward. They ask that customers and the press alike bear with them as they field the tens of thousands of emails and other messages that N-Control has received. It is his intent that N-Control should respond personally to everyone who has emailed the [email protected] address regarding this situation.

“We have to move forward and take care of Avenger’s customers,” Chiullan said. “I can’t worry about the fact that there isn’t a bus big enough for me to throw Paul Christoforo under. The internet did that for me. I think they set him on fire too.” He continued, “I just hope that people will have the common decency to leave his wife and child out of all this. They didn’t send those emails, Paul did.”

All PS3 Avenger pre-orders are currently slated to ship by January 15th at the latest. Some orders will ship in advance of January 15th. In consideration of the events of the past two days, N-Control ask their customers to bear with them as they sort out updating individual order estimates. General updates regarding shipping will be regularly delivered to customers starting next week.

At no time during his tenure with N-Control did Mr. Christoforo have direct access to customer credit card information. N-Control does not retain any customer credit card data for online orders, which are all processed via Google Checkout or Paypal.

Ocean Marketing aka Paul Christoforo owns no stake in the Avenger Controller nor N-Control, and does not stand to profit from further sales of the device either through N-Control or authorized resellers.

Contrary to how Mr. Christoforo may have presented events (in public or private), N-Control never directly endorsed nor had knowledge of his communication with customers in the manner found in his correspondence with “Customer Dave”, who still wants his Avengers, despite everything that has transpired.

Steps have been taken to ensure that all future customer communication is transparently visible to management at N-Control. N-Control regrets sincerely that the trust they placed in Mr. Christoforo was so abused and betrayed and, as a result, may have tainted their reputation with existing and potential customers and partners.

Regarding “Afternoon Artists”, a company registered with the Florida Division of Corporations that lists Paul Christoforo as Treasurer, N-Control has the following statement: “This secondary business has never so much as opened a bank account, much less operated in any form outside of paperwork being filed. It was originally intended that Mr. Christoforo would serve as an investor in this company, which, again, has never operated in any capacity, nor will it in the future.”

N-Control employs Eli Schwartz as a part-time Social Media Consultant. He is an enthusiastic high school student who became one of the Avenger’s earliest super fans, meeting the founder at a trade show. Mr. Kotkin is proud to encourage the development of a bright, enthusiastic young person like Eli.

Eli Schwartz is not, however, in charge of Marketing or PR for N-Control. Previous news reports have credited him as Marketing Manager, a title Mr. Schwartz gave himself without the consent or advance knowledge or N-Control management. This occurred during the period of greatest upheaval following Mr. Christoforo’s dismissal, and N-Control regrets that this mixed messaging reached the public. All press inquiries and media requests should instead be directed to Moisés Chiullan at the [email protected] address.

Contrary to rumors and speculation, Eli Schwartz’s Twitter account is his own and not controlled by Paul Christoforo. Mr. Schwartz is a minor, and consequently, N-Control would appreciate the press and the public’s discretion in their dealings with him.

For the foreseeable future, N-Control’s official Twitter account will be “@AvengerControl”, as N-Control does not have access to “@NControlAvenger”. N-Control is not responsible for the content of any Twitter feeds associated with Paul Christoforo.

For the foreseeable future, N-Control requests that customers discontinue use of the toll-free phone number displayed on the AvengerController.com website, as well as any other means of contact found there. Instead, customers should direct communication to [email protected]. They ask for patience due to the events of the last two days. Keep an eye on @AvengerControl on Twitter for updates.

For more details regarding N-Control and Avenger Controller, contact press agent Moisés Chiullan, at [email protected].

For more information, follow Avenger Controllers on Twitter: @AvengerControl

Seem like this Kotkin guy was really bad in choosing people to work with. A 38 years old asshole as marketing consultant and maybe business partner that now get thrown under the bus for screwing up badly? A teenage kid as a social media consultant?

« Last Edit: December 29, 2011, 07:54:07 AM by Victoria Raverna » Logged
wonderpug
Gaming Trend Senior Member

Offline Offline

Posts: 11317


hmm...


View Profile
« Reply #71 on: December 29, 2011, 12:14:06 PM »

Quote from: Lee on December 29, 2011, 07:50:12 AM

Quote from: wonderpug on December 29, 2011, 03:01:24 AM

For the love of god someone change the thread title so it makes sense!

It makes sense if you read the original PA post. Gabe ended the post with mention of a PA smear campaign. I wrote it before it exploded as big as it is now.

If it's agreed it doesn't make sense I will change it, otherwise, at the time it was accurate.

Even from the beginning it didn't make sense, and even with the original PA post.  icon_smile  It reads as if we should all be excited that someone is finally doing a smear campaign against the evil Penny Arcade.  Even though Paul mentions doing a smear campaign against PA in that original email exchange, that mention was never the primary takeaway of the story: the dickbag emails and looming internet revenge was.

Not that this really matters, mind you.  If the above reads as snarky then please insert as many smilies as are necessary to make it seem friendly.
Logged
Purge
Gaming Trend Staff
Gaming Trend Senior Member

Offline Offline

Posts: 18512


Thirty. Minutes.


View Profile WWW
« Reply #72 on: December 29, 2011, 12:14:37 PM »

He's a teacher trying to launch a product with mfg costs,FOB, contract negotiations, patents, marketing, sales, design and engineering issues, etc.Good for him.
Sent from my SGH-i917R using Board Express
Logged

"If it weren't for Philo T. Farnsworth, inventor of television, we'd still be eating frozen radio dinners." - Johnny Carson
Lee
Gaming Trend Senior Member

Offline Offline

Posts: 3266


View Profile
« Reply #73 on: December 29, 2011, 12:29:31 PM »

Quote from: wonderpug on December 29, 2011, 12:14:06 PM

Quote from: Lee on December 29, 2011, 07:50:12 AM

Quote from: wonderpug on December 29, 2011, 03:01:24 AM

For the love of god someone change the thread title so it makes sense!

It makes sense if you read the original PA post. Gabe ended the post with mention of a PA smear campaign. I wrote it before it exploded as big as it is now.

If it's agreed it doesn't make sense I will change it, otherwise, at the time it was accurate.

Even from the beginning it didn't make sense, and even with the original PA post.  icon_smile  It reads as if we should all be excited that someone is finally doing a smear campaign against the evil Penny Arcade.  Even though Paul mentions doing a smear campaign against PA in that original email exchange, that mention was never the primary takeaway of the story: the dickbag emails and looming internet revenge was.

Not that this really matters, mind you.  If the above reads as snarky then please insert as many smilies as are necessary to make it seem friendly.

Not at all snarky, it just makes sense in my own head is all. It's what got me to laughing about it before I checked Reddit, etc.

Anyway, makes sense, I will change it to something that identifies the topic better.
Logged
Harkonis
Gaming Trend Senior Member

Offline Offline

Posts: 9713



View Profile
« Reply #74 on: December 29, 2011, 03:10:40 PM »

Quote from: Lee on December 29, 2011, 07:50:12 AM

Quote from: wonderpug on December 29, 2011, 03:01:24 AM

For the love of god someone change the thread title so it makes sense!

It makes sense if you read the original PA post. Gabe ended the post with mention of a PA smear campaign. I wrote it before it exploded as big as it is now.

If it's agreed it doesn't make sense I will change it, otherwise, at the time it was accurate.

even then there was no smear campaign against Penny Arcade, only the mention of a possible one.  icon_twisted
Logged
The Grue
Gaming Trend Senior Member

Offline Offline

Posts: 8166


You are likely to be eaten by a grue.


View Profile
« Reply #75 on: December 29, 2011, 04:02:23 PM »

Quote from: Mr. Fed on December 29, 2011, 05:06:13 AM



I find it hard to imagine the Target checkout person being rude in a manner that was sufficiently interesting to go viral.  I also find it hard to imagine a Target checkout person being able to sustain rudeness, as this guy did.

But if they managed to do so, I would certainly do what I could to expose them to the social consequences of their behavior.

This guy isn't in the shitter because he was "rude," in the sense of lack of courtesy in a single transaction.  He's in the shitter because he was rude in a sustained manner to multiple people over time, in a cinematic manner, and dishonest to boot.

Character is destiny.

But kindly be more specific, Grue.  I've posted about the guy twice on my blog, tweeted about him repeatedly, and posted about him on forums.  I've linked to primary documents so people can judge for themsleves about his behavior.

On the other hand, he's ridiculed and belittled customers who haven't gotten products they pre-paid for, thrown around ridiculous bluster and invective, sneered at criticism, "apologized" by saying he's sorry he didn't realize he was talking to someone who had the power to hurt him, posed as another marketer to divert attention, plagiarized his entire web site from other marketers, and taken money as a public relations expert to do all of that.

So:  am I douchier than he is?  If you think so, I think that I'm pretty comfortable being a douche under your definition of the word.

This is more what I am getting at:  Link to article on Gamers with Jobs

You talk about the concept in one of your posts.  I don't think you're being douchier than he was...I was referring to others.

It's kind of funny, because I've been surfing the web since the early 90s and so always felt it was like my home, but these days I just can't believe how it's taken a turn for the worse.  I figured the comments section of a place like CNN, for example, would be immune to the kind of stuff anonymous people would post, being that it is a site about news, but boy was I proven wrong.  People will just about post any horrible thing they can think of, all because it is anonymous.  Christofo was the same way...he felt because he was talking behind email, that he was immune to any repercussions.  He was wrong.  But here's the thing.  All these people are doing the same thing to him that they supposedly take offense to and I bet you a majority of these people do the same shitty things on WoW forums or wherever.  However, there is blood in the water and so everyone is going to join in.  It's sad, really.

Logged

XBox Live ID: The Grue
Playstation Network Name: TheGrue
wonderpug
Gaming Trend Senior Member

Offline Offline

Posts: 11317


hmm...


View Profile
« Reply #76 on: December 29, 2011, 04:24:56 PM »

Grue, I think the disconnect is that the rest of us don't think Christoforo's douchery is caused by his internet anonymity.  He looks like he's a jerk through and through, on and off the internet.
Logged
Mr. Fed
Gaming Trend Senior Member

Offline Offline

Posts: 985


View Profile WWW
« Reply #77 on: December 29, 2011, 04:39:20 PM »

This is what I said yesterday:

Quote from: Mr. Fed on December 28, 2011, 10:05:01 PM

Paul Christoforo's latest apology (at MSNBC) continues the trend:  he's like a guy who walks up to a stranger in the street and punches him in the face, and then later says "dude, sorry, I never would have punched you in the face if I had known that you were a black belt.  Can you stop spin-kicking me in the head now?"

This is what Christoforo says in an interview posted today:

Quote
Basically, what Mike [Krahulik] did is this: If you were in a bar, drinking and hanging out with a bunch of people, and in that group of people was one guy that you didn’t know was a mixed martial arts champion. He knows he can kick the **** out of anyone in that bar, and you happen to pick a fight with him. He doesn’t tell you what he is, you take a swing at him and the next thing you know you have a broken jaw and you’re on the way to the hospital.

Seriously, it's impossible to satirize the guy.

But I hope whoever did that interview got a breath mint and a handi-wipe afterwards.  It's revoltingly gentle and supportive.
Logged

Popehat, a blog.  Now 35% less ugly!
Mr. Fed
Gaming Trend Senior Member

Offline Offline

Posts: 985


View Profile WWW
« Reply #78 on: December 29, 2011, 04:40:52 PM »

Quote from: The Grue on December 29, 2011, 04:02:23 PM



It's kind of funny, because I've been surfing the web since the early 90s and so always felt it was like my home, but these days I just can't believe how it's taken a turn for the worse.  I figured the comments section of a place like CNN, for example, would be immune to the kind of stuff anonymous people would post, being that it is a site about news, but boy was I proven wrong.  People will just about post any horrible thing they can think of, all because it is anonymous.  Christofo was the same way...he felt because he was talking behind email, that he was immune to any repercussions.  He was wrong.  But here's the thing.  All these people are doing the same thing to him that they supposedly take offense to and I bet you a majority of these people do the same shitty things on WoW forums or wherever.  However, there is blood in the water and so everyone is going to join in.  It's sad, really.



Except Christoforo was using his name, acting on behalf of his employer.

What's a worse world, Grue:  this one, or the one in which the Christoforos of the world can act like that with impunity?
Logged

Popehat, a blog.  Now 35% less ugly!
leo8877
Gaming Trend Senior Member

Offline Offline

Posts: 12566



View Profile
« Reply #79 on: December 29, 2011, 04:44:58 PM »

Another PA comic seems appropriate here:

Logged
Pages: 1 [2] 3 4   Go Up
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2013, Simple Machines
Valid XHTML 1.0! Valid CSS!
Page created in 0.188 seconds with 104 queries. (Pretty URLs adds 0.053s, 2q)