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Author Topic: Someone hijacked my WoW account...long  (Read 23314 times)
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Godzilla Blitz
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« Reply #40 on: July 18, 2008, 09:13:43 PM »

Same thing has apparently happened to me, in June. Just noticed the emails now.
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rittchard
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« Reply #41 on: August 26, 2008, 06:43:53 PM »

I just found out my account was hacked (?) as well.  A friend of mine saw my toon pop up the other night and asked me if I was playing again.  I haven't played in a year or more I believe.  Apparently someone renewed my account using another credit card and started playing.  I have no idea what he's been up to but I immediately contacted Blizzard.  So far, no response.  Very weird and somewhat bothersome - what do these people hope to gain from this?
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« Reply #42 on: August 26, 2008, 06:54:23 PM »

Quote from: rittchard on August 26, 2008, 06:43:53 PM

Very weird and somewhat bothersome - what do these people hope to gain from this?

To transfer all of your gold and in-game belongings to another character, and then the gold gets sold off to a gold-farmer company.
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Toe
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« Reply #43 on: August 26, 2008, 10:19:53 PM »

I am still curious how the info is getting to the hackers. Yeah, it could be someone has hacked into Blizzards account management database, but that seems rather brazen especially since they could probably make more money using the credit card info in there rather than the whole gold-selling angle. Do any of you guys that been hacked use your account name and password for other sites, like message boards?
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rittchard
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« Reply #44 on: August 26, 2008, 10:55:56 PM »

Quote from: Toe on August 26, 2008, 10:19:53 PM

I am still curious how the info is getting to the hackers. Yeah, it could be someone has hacked into Blizzards account management database, but that seems rather brazen especially since they could probably make more money using the credit card info in there rather than the whole gold-selling angle. Do any of you guys that been hacked use your account name and password for other sites, like message boards?

Yeah I was wondering just how much someone could possibly gain from this.  It seems having the credit card numbers you could come up with something more useful.  Maybe this is more indirect so considered less illegal? 

But to answer your question, yes my acct name/pwd was sadly being used in other sites - like message boards.  I guess I am going to have to be more careful from now on.

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Toe
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« Reply #45 on: August 26, 2008, 11:32:40 PM »

Quote from: rittchard on August 26, 2008, 10:55:56 PM

Quote from: Toe on August 26, 2008, 10:19:53 PM

I am still curious how the info is getting to the hackers. Yeah, it could be someone has hacked into Blizzards account management database, but that seems rather brazen especially since they could probably make more money using the credit card info in there rather than the whole gold-selling angle. Do any of you guys that been hacked use your account name and password for other sites, like message boards?

Yeah I was wondering just how much someone could possibly gain from this.  It seems having the credit card numbers you could come up with something more useful.  Maybe this is more indirect so considered less illegal? 

But to answer your question, yes my acct name/pwd was sadly being used in other sites - like message boards.  I guess I am going to have to be more careful from now on.

Intersting. It could also be a inside job. I could see where someone would feel "better" about selling deactivated account info to gold sellers rather than active accounts or credit card info to identity theives (which as you mention kinda of steps up the trouble one will get into if caught I imagine).
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« Reply #46 on: August 27, 2008, 05:25:30 AM »

Also keep in mind that there are quite a few virii/malware that specifically attack WoW nowadays. Although those usually require an active account to get the info from. Usually they're keyloggers that only record what you type in once you've launched the game.
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Jag
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« Reply #47 on: August 27, 2008, 06:41:36 PM »

Apparently they also attack the Space Station:

http://www.wowinsider.com/2008/08/27/international-space-station-has-a-keylogger/

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« Reply #48 on: October 27, 2009, 06:31:59 PM »

Quote from: ktdiehard on May 22, 2008, 08:58:04 PM

Same issue here. Cancelled the account in 2005 some time - just got email(s) about it being banned like you. I did manually log on the account - and that also says I am banned. So it is legit. No clue where to go from here. I emailed them but from my work email account because I couldn't get my 'official wow' email account to work from work for some reason.  I am locked out of my account maintenance so I can't change the email addr. round and around we go.

I have a new comptuer and Wow is not even installed - infact - I don't even think it is installed on my now 'old'  comptuer I used for the last year and a half - So unless they got my account info back in 2005 - the only way they could have gotten it sence then is from bizzard. Not from my machine.

So this whole account takeover ended interesting enough with KT making out like a bandit. To recap KT and I haven't played WoW since 2005. In 2008 KT got an email saying she had been banned from the service and could not access her account.

This weekend I had an odd hankering to play WoW and had two Burning Crusade Trial disks sitting on my shelves since around 2007. So we decided "why not?" and began the long patch process for entering WoW. I got in fine and all my characters were there. KT on the other hand couldn't access her account as it had been banned for "exploitation of the World of Warcraft economy or for being associated to accounts which have been  closed for intended exploitation." She went through the process of getting the account back by sending Blizzard a scan of her drivers license.

Blizzard responded promptly the next day and she had her account back. From the account history we could see someone paid for a complete month in 2008 and then entered in a 60-day game card after that. 5 days after they put in the 60-day game card they got banned from WoW. By now we pretty much feared the worst figuring the account had been stripped clean.

Things got worse when KT couldn't get in to the Burning Crusade trial. It kept saying the account was ineligible. With a little investigation we turned up that the Burning Crusade expansion was already added. So whomever had control of the account actually purchased the expansion.   

We weren't sure what to do at that point. It looked like we would have to pony up the $15 to see the account. Thankfully there was a 10-day trial for the Wrath of the Lich King and KT was able to use that one to get in to the game.

What we discovered kinda blew us away. Not only were all her characters still there with everything on them but her main character had gone from L55 to L70 and was all decked out and on a flying mount.

It could have ended badly but whatever Blizzard was doing to track this stuff and effectively disable the account so only the original owner can get back at it seems to work pretty week. Kudos to them.

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ktdiehard
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« Reply #49 on: October 27, 2009, 07:22:28 PM »

I just want to back up that Crawley is my husband and he does relay the story properly.

I was thrilled to see all my characters still there - and my 'free' level 70 toon! Not that I have a clue how to play her after 4 years.  Even my lvl 5 toon was there.  My stripped (by me) lvl 22 toon that I was not going to play again.. still there.  And no new toons were made.

The hacker while they got on line - and was able to play the account with game cards (and maybe even used my credit card once) - they could NOT get to my email as that was hidden (even from me) and were unable to fully get control of the account due to that. WoW does really protect as well as they are able to.

The time line is as follows: - I get a kick out of it.. as assumptions can be made that are quite humerous.
6/7/05 was my last 6month renewal.
4/15/08 1 month paid - it doesn't say how. it is possiable this went on my credit card?
5/15/08 60 day game card used
5/20/08 BANNED! I love it.
I am  thinking the 1 month was spent leveling to 70 - then possiably they sold the account and the purchaser got a wonderfull 5 days of play!

Course now.. the lvl 70 toon is someplace and I have no idea where she is to move her back to 'town'. LOL. I'll figure it out no worries. But tis funny. She has this awsome flying mount too.

A happy ending.

Oh on a side note - less than 30 seconds from logging on I got asked to a group/raid whatever. LOL. on the lvl 70.  Funny.

Now time to start a new toon and see if we'll play again !
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Isgrimnur
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« Reply #50 on: October 27, 2009, 07:42:35 PM »

Checked my account history and see that I have a 60 day card that was used after my last 90-day increase.  No signs of bannination.  I'll probably sign back up this evening and take a look.
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« Reply #51 on: October 28, 2009, 12:19:19 AM »

You were lucky.  When they hijacked my account and got me banned...even though I wasn't subscribing at the time all my characters good stuff and about 20000 gold over 7 toons  were gone

Took me a lot longer than a day to get my account back too but that wa sover a year ago so maybe it is happening so much they have sped up the process.

I think the Curse client somehow gave my account info to someone...it is all I could figure out as a possibility
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Daehawk
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« Reply #52 on: October 28, 2009, 12:19:27 AM »

Read this and looked at my history. Looks like they just paid $15 for one month on mine. Im guessing all my stuff is gone. That was in May of 08.

Is there a way to see what addons and such are part of my account without rejoining and logging in?
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Crawley
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« Reply #53 on: October 28, 2009, 03:09:05 AM »

Quote from: Daehawk on October 28, 2009, 12:19:27 AM

Is there a way to see what addons and such are part of my account without rejoining and logging in?

I don't think you can without being able to log in and managing your account.

There may be a site that tracks Wow characters and displays their armor and what not. I know EQ2 has something like that on a few pages. If there's a page like that then you may be able to see their status.
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TheAtomicKid
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« Reply #54 on: October 28, 2009, 07:02:37 AM »

For the record, my inactive account was accessed, some time back. I received an email that it had been upgraded to wrath of the lich king blah blah blah. I login and change the password. Then email blizzard.

Note that, at this point, the last access to the account, aka the last login, is still showing from a year before. The last time I accessed it, previously.

I get the boilerplate reply from blizzard that they're not responsible, it MUST have been a security leak on my end, etc etc etc.

Yeah sure. I'd love to see someone try and slip a keylogger on my system... my mom's, mebbe. Mine... not a chance.

End of story? Account frozen for now.... apparently, without them ever logging into it, at least as far as the records I can access will show. It's still showing previous access on the correct date, from a year before the incident.

I strongly suspect that there is a security leak on blizzards end, at this point. Which, of course, they will NEVER own up to. Either that, or in my case, it was a billing screwup, and somehow they applied someone elses lich king upgrade to my inactive account by mistake.

I managed to change the password on them before they could get the account locked down, fortunately. Assuming it was a hostile takeover.

Blizzards support was extremely unhelpful, and insistent that it was my error, etc etc etc.

Atomic
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Jaddison
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« Reply #55 on: October 28, 2009, 01:00:25 PM »

It took me a week and half to get my account reinstated which included electronically signing a form that stated I had changed my email password.

What was funny was for a week they did not respond at all so i sent a rather scathing email and they finally responded.

What they never did address was that i had had an account since launch, had never had anything untoward happen, never engaged in any activity that is against the TOS or even could be construed as questionable but they made me jump through a loot of hoops to regain access to my account.

I think they are so big now that they really don't care all that much about the individual customer.
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ktdiehard
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« Reply #56 on: October 28, 2009, 07:04:27 PM »

Here is one site to see characters.. BUT my toons didn't start comming up on this site untill I logged them in now - so may need a 'current' login for them to appear. They didn't come up with the last login of may 2008.

http://www.wow-heroes.com/

And yes. I was lucky - very lucky.
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« Reply #57 on: October 31, 2009, 02:25:12 AM »

Unfortunately you can get keyloggers by going to legitimate sites, I forgot the name of the site, but there was a report this past week of a pretty major league site having a keylogger on it because they were fooled by a company impersonating a known advertising company, so anyone can get a keylogger. I nearly got one when I bought a digitial photo frame from Best Buy. I hadn't gotten around to using it and then Best Buy sent me a letter saying the digital photo frame had a keylogger on it, and not to use the photo frame.

You can access characters on wowarmory.com, but that page only keeps characters that have been active within a certain amount of time (don't know how much but they specifically say that if you haven't logged on to the character lately, it may not be there).

If you are going to play WoW for any amount of time, you need an authenticator. Period.
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« Reply #58 on: October 31, 2009, 06:07:57 AM »

Quote from: Lorini on October 31, 2009, 02:25:12 AM

If you are going to play WoW for any amount of time, you need an authenticator. Period.

Frankly, I think the Authenticator is a great idea and I wish that more MMOs (and banks) would use such a thing.
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« Reply #59 on: November 03, 2009, 03:31:00 PM »

Quote from: Destructor on October 31, 2009, 06:07:57 AM

Quote from: Lorini on October 31, 2009, 02:25:12 AM

If you are going to play WoW for any amount of time, you need an authenticator. Period.

Frankly, I think the Authenticator is a great idea and I wish that more MMOs (and banks) would use such a thing.

That's the funny part, with the authenticator thing it seems like WoW is more secure than any bank or credit card site that you log into.  I suppose banks don't want to start down that route or it would be like admitting that their online banking as it stands isn't secure.
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« Reply #60 on: November 03, 2009, 04:22:34 PM »

The trouble I have with their dongle thingy is that they charge you for it. Its like they say our system is not secure so we are going to charge the customers for it.
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« Reply #61 on: November 03, 2009, 04:36:57 PM »

I think their system is secure from the standpoint that if you don't use add-ons and have a fairly secure computer you are safe.

If you choose to use add-ons then the dongle is safety net and it is reasonable to charge for that extra security.
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« Reply #62 on: November 03, 2009, 04:52:54 PM »

Quote from: Jaddison on November 03, 2009, 04:36:57 PM

I think their system is secure from the standpoint that if you don't use add-ons and have a fairly secure computer you are safe.

If you choose to use add-ons then the dongle is safety net and it is reasonable to charge for that extra security.

I totally disagree.

I have a safe system (Avast! plus safe browsing practices). I have a good password. My account was hacked into via the Lich King trial (and said account hadn't been active for at least 6 months).

The problem is totally on Blizzard's end - they allow you infinite attempts to log into your account without setting off some sort of alarm.

Addons aren't the problem. It's all Blizzard, and people who don't practice safe browsing and have some sort of protection. But yes, the dongle is a great idea (and I'd love to have one for things like my Bank and such). And the $6 or so they charge (free shipping) is a steal for that layer of protection.
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« Reply #63 on: November 03, 2009, 05:01:16 PM »

Quote from: Daehawk on November 03, 2009, 04:22:34 PM

The trouble I have with their dongle thingy is that they charge you for it. Its like they say our system is not secure so we are going to charge the customers for it.

Free iPhone app FTW!  They're charging you for the mfg cost of the dongle, not the software.
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« Reply #64 on: November 04, 2009, 04:40:38 AM »

Quote from: Isgrimnur on November 03, 2009, 05:01:16 PM

Quote from: Daehawk on November 03, 2009, 04:22:34 PM

The trouble I have with their dongle thingy is that they charge you for it. Its like they say our system is not secure so we are going to charge the customers for it.
Free iPhone app FTW!  They're charging you for the mfg cost of the dongle, not the software.

Very true. Forgot about that part. Isn't there a Windows Mobile or Blackberry version of it as well on Blizzard's site?
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« Reply #65 on: November 04, 2009, 04:51:26 AM »

Not that I can find from a cursory search.
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Elmo
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« Reply #66 on: December 18, 2009, 12:03:17 PM »

Looks like my WoW account has been hacked too.  I have not played since May and don't even have WoW on my hard drive but a friend noticed my character log on last night.  When he tried whispering my character whoever was using it immediately logged off.  I sent an email to Blizz but don't really care if they fix it or not as I don't have any interest in playing again.  I checked the Armory and my character has a mining pick for a weapon!?  Roll Eyes  Strange thing was that most of his armor is still there.  Maybe the hacker didn't want to be bothered vendoring it all.
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« Reply #67 on: December 18, 2009, 02:46:43 PM »

Too bad Blizard doesn't seem more interested in figuring out how accounts are hacked....it seems they default to "it's not a Blizard issue"
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« Reply #68 on: December 18, 2009, 03:08:37 PM »

I'd bet someone on the inside at Blizz is selling old accounts and figuring most people will never notice or care.  I did get 2 emails a while back with one of them saying my account had been banned and telling me I needed to provide all account info including the password to have the account restored.  That was clearly phishing but the other might have been a legitimate email from Blizz about a password change to my account.  I wasn't playing and never followed up on it.  If they say it's my problem that my unused account was hacked then I just won't play WoW again.  I probably won't anyway.
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« Reply #69 on: December 18, 2009, 03:24:06 PM »

I didn't care much either but it pissed me off the way I was treated the first time I called. Plus I wanted my account back for the new battle.net service they have.
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« Reply #70 on: December 18, 2009, 09:24:02 PM »

Just found out one of my guild leaders had her inactive account hacked and whoever did it stole everything in the guild bank.   mad  It's beginning to look like the hacking is pretty widespread.  Pathetic that with all the money Blizz is making they didn't pay more attention to security.
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« Reply #71 on: December 18, 2009, 11:05:00 PM »

There's a difference between hacking and poor passwords methinks.

What I think the problem is is that the game has absolutely no timeout login feature if you keep failing to login via password attempt. In short, they're brute forcing your password either in the game itself or via the forums.

How they 'hacked' into mine - they signed my account up for the latest expansion trial and that's all it took. Did they get into any other accounts that used the same password? Did I get a virus or something? Nope to both accounts. I didn't use WoW for like 6-9 months before it was hacked into.
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« Reply #72 on: December 18, 2009, 11:22:16 PM »

How would they have known your account name?
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« Reply #73 on: December 19, 2009, 12:07:22 AM »

And here I thought the forum uses your account name as your posting one. Whoops.

I'll stick with what I suggested before then - using the same user/pass on another site somewhere.
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« Reply #74 on: December 20, 2009, 04:21:30 PM »

More gaming friends reporting their WoW accounts have been hacked.  Blizz must be trying hard to keep this quiet.  Still no response to my request for reinstatement other than the automated acknowledgment.
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« Reply #75 on: December 20, 2009, 07:35:44 PM »

The first time I called them the guy was a total ass. He didn't seem to know what he was doing and frankly he didn't care. No matter what I said he just kept saying it was my fault and then read from a paper explain trojans and keyloggers. This was over a year since I had last played it. I tried to tell him how I run Spybot, Adaware, AVG, Malwarebytes...didn't matter..it was my fault. I gave up.

Then this time when i called I got a really nice guy who didn't one time say it was my fault. He re opened my account and let me set my new password. In 7 minutes I got it all back and had my new Battle,net account set up and running. where the other guy took 10 minutes to accuse me of everything.
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« Reply #76 on: December 23, 2009, 12:20:46 AM »

LMAO.  It has now been 4 days since I told Blizz my account was hacked.  Other than the original automated email reply I have heard nothing from them.  However I have received no less than 3 obvious phishing emails in broken English telling me of password changes to my account and suggesting I visit their web site to give them information about my account.   saywhat   Blizz FTL.
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« Reply #77 on: December 23, 2009, 07:21:51 PM »

I unsubbed in Jan 09, and in Sept. 09 got a message that my account was locked due to an fraudulent credit card.  I went and checked for old emails and account activity, and sure enough found that in April someone hacked my inactive account and changed the password, etc.  Looks like they had access to my account from April to end of Aug, at which time it got locked.

I have never bothered logging in yet to see the state of my toons - I'm assuming they'll be in rough shape, but hopefully a GM will be able to restore me to my Jan. 09 state when I do get around to re-subbing.

Blizz was very good about investigating and reversing the account ban, though.  I bought a key fob for next time since I would really rather this not happen again.

I also think it must be an inside job... I'm an IT pro, I have a clean system with AV and firewalls running, and I hadn't logged in for several months before the hack happened.  At least the CC on the account had expired and number changed, so my CC info wasn't at risk.
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« Reply #78 on: December 28, 2009, 12:51:39 AM »

Finally heard back from Blizz that my account can be reinstated.  Actually they sent me 3 emails about it with details on what to do.  Looks like they will give me back everything I lost too.
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« Reply #79 on: December 28, 2009, 01:23:42 PM »

isn't it interesting that so many long unplayed accounts are being hijacked.

I wonder if they are really looking into finding out why or just writing it off as the cost of being so big
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