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Author Topic: Laptop keeps rebooting  (Read 476 times)
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naednek
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« on: July 03, 2012, 06:24:49 AM »

So while at the hospital we brought Erin's laptop to help past time.  At some point her ac adapter had a kink and if it moved in a certain direction the laptop would lose power and turn off (her battery stopped keeping a charge, new one on the way).   So today before being discharged, Erin had some difficulty on keeping it in the right place, and the laptop shut down a few times not so gracefully.

Tonight I plug everything back in with a new AC/adapter, and while that fixes the power problem, I'm now dealing with it restarting on it's own.  I got the code down from the BSOD and found out it's related to symantec Enpoint Protection.  error code SRTSP64.sys

I google it and they said to uninstall it and reinstall it and it should fix the issue.  So I try to uninstall the program in Win 7, but after booting up and getting to the uninstaller, the laptop crashes everytime and I can't do anything.

So I try safe mode only to get an error message stating that I couldn't uninstall because the Windows Installer is not enabled (or something similar).  I later learn that in safe mode the windows installer service is disabled.  Really MS?  I find some sights that shows me how to enable it via reg edit and cmd prompts but whatever I try, I can't get it to work in safe mode.

So I have no way to uninstall the program.  I really don't want to format the laptop over what should be a simple fix. 

Any ideas?
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Calavera
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« Reply #1 on: July 03, 2012, 12:12:44 PM »

You should be able to use MSCONFIG to prevent it from starting at boot time.

On the first tab select 'diagnostic startup' then reboot like normal (don't need to choose Safe Mode, but you should be able to run MSCONFIG in safe mode). You should be able to run the uninstaller then.
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naednek
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« Reply #2 on: July 03, 2012, 09:36:43 PM »

weird my post from this morning didn't take.

I got it working thanks to you.  I was close last night, I tried what you suggested before posting my problem, but I kept booting it in safe mode instead of a normal boot.

After reading your response it worked, I just had to manually start the windows installer service once I was in.
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