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Author Topic: frustration  (Read 1017 times)
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« on: September 07, 2009, 04:17:34 AM »

My daughter called me to tell me she has picked up a malware on her computer. She is running NORTON. she is in New York and I am not so I can't sit at her machine. Apparently even tho she is a senior she has not met any computer nerds who can help her[goddamn useless fine arts schools]. This appears to be a nasty infection because it has defeated Norton and a couple of others. I had her download Hijack this and she has posted her log. She is currently running AVG but it looks like the virus is protecting itself. I don't know that she is savy enough to follow hijack this feedback. I am really frustrated and just venting but any advice would be appreciated.
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DamageInc
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« Reply #1 on: September 07, 2009, 04:59:08 AM »

Well, I don't know if you would be exposing yourself to risk, but using a trial of GoToMyPC would let you take control
I help people over the phone and I used to do it for a living so I know how frustrating it can be.


https://www.gotomypc.com/tr/affil/2007_Q2/content5/g25af_stnddlp?target=mm/g25af_stnddlp.tmpl&AID=10384013&PID=1427021&SID=MS-GOTOMYPC-US
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Tokek
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« Reply #2 on: September 07, 2009, 06:36:24 AM »

I prefer Team Viewer than GoToMyPC. It's free but you do need your daughter over on the other end to give you the user ID and password to connect to her machine, nothing to install on her end, just download the Join a session module on the website and run the executable.  You will need the Full Version module on your end.

Bleeping Computer forum can also help her, but there's currently a wait of about 10-14 days to get someone to look at her log.

Have her download and run Malwarebytes' Anti-Malware and see if that can clear it up, if it doesn't then she may need help clearing it out.
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« Reply #3 on: September 07, 2009, 01:18:32 PM »

10 to 14 day wait? wow. it looks like hijack this got bought by trend micro. I haven't had to use it for years[lucky] but they had their on forum and help was almost immediate. Too good to last. I'll have her try malwarebytes and then go from there. Thanks. do you know if there's a wikipedia for the logs?
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greeneggsnham
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« Reply #4 on: September 11, 2009, 01:52:14 AM »

Another vote for Malwarebytes. However, I've seen variations of Antivirus2009 or whatever it's morphed into now that will kill Malwarebytes and Hijackthis on infected pcs. You start the process and before you can do anything the processes is killed.
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Tokek
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« Reply #5 on: September 11, 2009, 04:32:13 PM »

Yeah, some of the newer variants will inject a rootkit that will basically kill most executable that's trying to run. Have to kill the rookit first before any tools will work.
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biggercup
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« Reply #6 on: September 11, 2009, 08:12:51 PM »

I had same problems on my PC, my wife clicked on Pop Up disguised as system warning, and it took me 2 days to get rid of the virus.
Took me a day to find a way to run the antivirus programs and another to scan the PC using 5 different programs.

Oh, Make sure run the programs on safe mode also.
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« Reply #7 on: September 13, 2009, 02:34:03 PM »

Well, before I could go any further she was no longer able to get on the internet. I have her shipping her laptop back to me so I can take a look at it. My next door neighbor's teenage son  is a computer savant. The tech service at her college wanted $200 and 2 weeks to clean it up. There was a time I thought this stuff was a challenge but now I just don't have the time or patience for it. We'll see. Thnks again.
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Punisher
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« Reply #8 on: September 13, 2009, 03:25:15 PM »

If there is a Staples near her, they charge $90 for virus removal....but be prepared, because depending on the damage she may need a system restore or something...
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Destructor
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« Reply #9 on: September 13, 2009, 06:07:33 PM »

Nuke it from orbit!  icon_twisted

On the flip side, I have cables and cages for both type of HDs I have (laptop and normal) so incase I do need to do a virus cleanup, I can run all the virii scanners and such from a PC that isn't infected. It's getting harder and harder to clean up a PC that's infected while trying to use said PC.
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map
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« Reply #10 on: September 13, 2009, 10:36:52 PM »

Yeah, I'm going to give my neighbor a shot at it and then if I have to I'll take it somewhere. I'm getting too old for this. What really gets me is she is suppose to have Norton running on it.
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TheAtomicKid
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« Reply #11 on: September 14, 2009, 04:00:34 AM »

http://www.freedrweb.com/cureit/

Try that for anti-rootkit. In addition, steady usage of spybot search and destroy, malwarebytes, ccleaner, revo uninstaller, defraggler, and spyware blaster will help keep your computer clean and spiffy. Don't forget anti-virus of your choice... AVG has a free one if you decide you dislike norton. http://free.avg.com/

http://www.safer-networking.org/en/home/index.html
http://www.malwarebytes.org/
http://www.ccleaner.com/
http://www.revouninstaller.com/
http://www.defraggler.com/
http://www.javacoolsoftware.com/spywareblaster.html

also, http://www.auslogics.com/disk-defrag/index.php (a much faster defragger than defraggler, but doesn't normally defrag free space, just defrags files into one datablock each. But VERY fast.

All free, although spyware blaster asks you to purchase the automatically updated version.

Atomic

Note: run the drweb cureit first... if you have a rootkit, the others are useless to you... they won't be able to even see the malware.
Note2: Print this and show it to the neighbor kid smile
« Last Edit: September 14, 2009, 04:02:15 AM by TheAtomicKid » Logged
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« Reply #12 on: September 14, 2009, 07:40:11 PM »

Thanks. I do run AVG and Adaware. This is my daughters laptop that got infected. She is suppose to be running Norton, but I guess now I should have put AVG on her machine when she was home for a week in August. I'll let you know how the drama plays out.
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Punisher
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« Reply #13 on: September 15, 2009, 01:20:52 PM »

Quote from: map on September 14, 2009, 07:40:11 PM

Thanks. I do run AVG and Adaware. This is my daughters laptop that got infected. She is suppose to be running Norton, but I guess now I should have put AVG on her machine when she was home for a week in August. I'll let you know how the drama plays out.

The reality is that no AV is perfect and they all run the risk of letting stuff through....
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