Did they say 24 contiguous hours?
They simply said "24 hours". Its absurd that something this trivial has taken so long. This started on Monday. As mentioned before, I sent the chat log AND the website screen capture. I've sent out two more e-mails, and a CSR tersely responded that they are in communication with the sales rep, the egift card department, and management. He hopes for a quick resolution.
The gift card is important, but how I am treated as a customer is even more important. When my friend's ipad was improperly engraved by Apple, their customer service department had a resolution in 1 day, and expedited a new ipad. With Dell I sent all kinds of information to make their decision easy, and I am now on day 5, checking a website that simply states "your case is under review". Perhaps this is a small glimpse into why one company is worth over 400 billion dollars, and the other was forced to go private.