XBOX 360 error E74 - update console back and better

[drifter]

Looks like my XBOX 360 Halo model just went down, no video bottom right red ring lit and error code E74 is all I get on it now.  Power cycled a couple of times and reconnected the video cable no joy.

[Razgon]

E74: I/O Hardware Error - HSIO related, could be crc error, or many things: There is high chance it's a scaler chip problem (the "ANA" or "HANA" chip near the AV cable connection) it can also be caused by a faulty AV cable so check that first. Microsoft covers this error under their 3-year warranty, this is availble to anyone who hasn't modified their console. contact MS to get a free replacement console before attempting to fix this yourself. Failing that this error In some cases it is a problem with the GPU and may be repairable by doing the x-clamp replacement (see error 0102)

[drifter]

read that info and am going through the online repair process now.  It currently show $0 for repair as the E74 error has a 3 year warranty on it.  Video was artifacting while play COD MW2 and I logged out to reset the console, boom dead.

[Harkonis]

they added the e74 to things covered under the extended warranty, you got 'lucky'.  I had to pay for mine.

[warning]

Yeah I just got mine repaired for the E74 error at no charge.

[Canuck]

Is it "safe" to buy a 360 yet?   I wouldnt mind having one now that the price has dropped but since I would be bringing it to Japan I don't know what dealing with Microsoft Japanese support would be like.

[leo8877]

Is it "safe" to buy a 360 yet?   I wouldnt mind having one now that the price has dropped but since I would be bringing it to Japan I don't know what dealing with Microsoft Japanese support would be like.

Sure it is, and even if it breaks within 3 years they fix and ship to and from for free.

[MaxSteele]

Is it "safe" to buy a 360 yet?   I wouldnt mind having one now that the price has dropped but since I would be bringing it to Japan I don't know what dealing with Microsoft Japanese support would be like.

Unless you buy your 360 from a store which hasn't moved their inventory, the current 360s on the market are fine.  The main cause of the RROD was found and corrected.   The 360 units manufactured after November / December of 2008 use the 65 nm Jasper chipset and have an extra heat sink on the GPU.   The power consumption is a bit lower as well, using a 150 watt supply instead of a 175 watt one. 

You should be fine now.

[warning]

So when I sent mine in I got a replacement that said it was "Serviced 12/09".  Does that mean that they basically fixed my old one and gave it to someone else and I got someone else's problem 360 that was fixed?  I'm guessing I don't have the new Jasper chipset in my 360 now, right?

[leo8877]

So when I sent mine in I got a replacement that said it was "Serviced 12/09".  Does that mean that they basically fixed my old one and gave it to someone else and I got someone else's problem 360 that was fixed?  I'm guessing I don't have the new Jasper chipset in my 360 now, right?

I think that's how they do things yeah.  My one RROD was a similar experience.

[Canuck]

So when I sent mine in I got a replacement that said it was "Serviced 12/09".  Does that mean that they basically fixed my old one and gave it to someone else and I got someone else's problem 360 that was fixed?  I'm guessing I don't have the new Jasper chipset in my 360 now, right?

I think that's how they do things yeah.  My one RROD was a similar experience.

Oh man I would be LIVID if they fucking did that to me!!  I'm angry just thinking about it!

[metallicorphan]

yup,i had a E74 inbetween my two RRoDs....i was without my 360 for 8 days...no charge

it could of been worse


everytime i sent my 360 to be repaired i have had a newer model back,i am still riding on my first purchased Xbox 360 that i bought December 15th 2005,the production date on my model now,has January 2009

so if and when it goes again,hopefully it will be before January 2012(3 years from production date) and i will get it fixed for free again(and hopefully get a newer model sent back to me that will see me good for another 3 years after it,LOL)

[MaxSteele]

So when I sent mine in I got a replacement that said it was "Serviced 12/09".  Does that mean that they basically fixed my old one and gave it to someone else and I got someone else's problem 360 that was fixed?  I'm guessing I don't have the new Jasper chipset in my 360 now, right?

What's the manufacture date of the 360 you got back?  And is it a 175 watt or 150 watt power supply?

[drifter]

Is MS bad about updating the status of the console?  It shows as delivered to them on 1/28 and no update since then.. line not even in the received category.

[Misguided]

So when I sent mine in I got a replacement that said it was "Serviced 12/09".  Does that mean that they basically fixed my old one and gave it to someone else and I got someone else's problem 360 that was fixed?  I'm guessing I don't have the new Jasper chipset in my 360 now, right?

What's the manufacture date of the 360 you got back?  And is it a 175 watt or 150 watt power supply?

Well, assuming the power supply wasn't sent in with the system, which it shouldn't have been, then if it was a Jasper before, it would have to be now, or else the power supply wouldn't plug in (assuming it wasn't one of the tweener Jaspers with the larger PS).

[Mystic95Z]

I had the same happen to my Halo 360 last Oct and even though it was outta warranty they fixed it for free.

[Misguided]

I had the same happen to my Halo 360 last Oct and even though it was outta warranty they fixed it for free.

It wasn't out of warranty. E74 errors are covered for three years (they weren't originally, but have been since April 2009).

[drifter]

Got my console back the other day and it looks like they upgraded it.  The console had periodic issues reading games; they would come up as a DVD not a game.  Now for Video I have 480, 720, 1180p, and 1180i; I think I only had 480 before.

[naednek]

wow they really upgraded it if they gave you 1180p...

[disarm]

Got my console back the other day and it looks like they upgraded it.  The console had periodic issues reading games; they would come up as a DVD not a game.  Now for Video I have 480, 720, 1180p, and 1180i; I think I only had 480 before.

if you only had 480 before, then it's probably because you didn't have the switch on your video cable set to HD when you hooked it up previously.  every Xbox 360 ever sold has been capable of resolutions from 480i up to 1080p.

[Canuck]

Got my console back the other day and it looks like they upgraded it.  The console had periodic issues reading games; they would come up as a DVD not a game.  Now for Video I have 480, 720, 1180p, and 1180i; I think I only had 480 before.

if you only had 480 before, then it's probably because you didn't have the switch on your video cable set to HD when you hooked it up previously.  every Xbox 360 ever sold has been capable of resolutions from 480i up to 1080p.

LOL
Looks like they upgraded the owner as well

[drifter]

Maybe it did I dont have an HDTV thats does 1180 so that option may have been there.  It works and I dont have to cycle a game disk in and out several times to get it to read anymore either.