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Author Topic: WoW: The new server localisation policy  (Read 2069 times)
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DireAussie
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« on: October 13, 2004, 02:45:01 AM »

I don't think this was brought up before the disappearance of GoneGold and I havent seen any other posts about it yet, so here goes...

A post from WoW's Assistant Community Manager:

http://www.worldofwarcraft.com/thread.aspx?FN=wow-general&T=385040&P=1

Quote


Why are you going with localized servers?

To provide the absolute best connectivity to our game servers, Blizzard has set up dedicated datacenters for World of Warcraft in multiple regions around the world. These local servers provide low-latency, high-speed access to ensure players have the best possible experience playing the game. In addition to providing local servers, Blizzard has established local teams, including game masters, community team members, and technical support staff, in each region in order to provide players with a high level of customer support in their native language. Because of these local teams, customers will be able to have their game-related concerns addressed promptly and efficiently by knowledgeable and helpful support representatives who understand local issues. All of these factors will contribute to providing players with the best possible gameplay experience when playing World of Warcraft on their regional servers.

Conversely, playing the game on servers in distant regions would significantly detract from the quality of the player’s connection and customer-support experiences. This level of service is inconsistent with Blizzard’s quality standards for World of Warcraft and could result in negative gameplay experiences for players of a subscription-based game service.

Nevertheless, we do recognize that players from different regions will want to play together. Unfortunately, because of the current realities regarding local billing requirements, privacy of information across international boundaries, and the aforementioned issues with connection quality between regions, we will be unable to offer cross-regional services at the time of the North America/Korea launch. However, for those players who still wish to play on servers outside of their region, we will look into providing a specific solution that addresses their concerns after launch.

Are you aware how much this issue affects game choice for guilds?

Yes; we've been working with guilds very closely since the beginning of the closed beta test because we appreciate how much they contribute to the game and to the community. One of our top priorities is to ensure that all players enjoy the complete game experience that World of Warcraft provides, and this is why we are strongly recommending that players connect to their local servers when World of Warcraft launches in their region. Regarding guilds specifically, connecting to servers in a non-local region would ultimately result in an adverse gameplay experience for the guild member connecting from overseas, and we feel that this would also negatively impact the members of the guild who are playing locally.


What is the situation for those located in Asia? Will they be able to play on the US servers?

While we have currently only announced our plans for launching World of Warcraft in Korea and China, we can confirm that like players in Europe, players in Korea and China will be able to play on local servers and enjoy native-language customer support at launch. For those who wish to play on servers outside of their region, we will look into providing a specific solution that addresses their concerns after launch.


What servers will the Middle East and Australia utilize at launch?

We're still examining options for the Middle East and Australia and will release more information for these regions as soon as possible.

Will you be restricting North America based on region, also?

As with Europe and Asia, North American players will be restricted to North American servers. Because there are two locations to service players in North America, we will recommend that players there connect to the North American server that is closest to their particular home region for the optimum online experience.

I travel overseas for work/school/military purposes. Will I have problems playing the game?

You should be able to travel and play the game from overseas provided you have an account in your home region. However, network connectivity at such distances is not under Blizzard’s control, and your play experience may vary as you travel, so we ask that you bear in mind that your connection and support experience will most likely not be optimal.

If you're stationed overseas for an extended period of time, we recommend that you subscribe to World of Warcraft in the region closest to you.


If I live in Europe or Asia and have preordered a US version of the game from an online retailer, will I be able to play the game when I receive it?

Players who do not use a method of payment accepted in North America and who do not have a North American billing address will not be able to play on US servers. Therefore, we highly recommend that players in other regions instead preorder the game for their local region and purchase their World of Warcraft subscription when the game launches locally to them. Doing so will ensure that they have the best possible World of Warcraft gameplay and support experience available.
 - Caydiem -
Assistant Community Manager, WoW


I don't have any MMORPG friends that I still keep in touch with (it was a long time ago since I played EQ) so it doesn't affect me from that point of view.  However, I am Australian, so if they stick me on the Asian or European servers where half the people aren't speaking English then I wont be playing.

I think its a terrible decision personally, but maybe one that was forced upon them by the privacy laws of certain countries.  Though it makes you wonder why other MMORPG's dont have the same problem.  I think people should be able to decide what servers they want to play on.  

This decision is going to piss a lot of people off  :evil:
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olaf
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« Reply #1 on: October 13, 2004, 06:26:09 PM »

I am happy with it.  I dont think it will cost them customers and if it cuts down by just one on the number of people playing on NA servers who cant speak English, or use their lack of being a native speaker to excuse anti-social behavior, I am 100% behind it.

olaf
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Interloper
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« Reply #2 on: October 13, 2004, 06:45:31 PM »

I don't personally have folks I play mmorpgs with, so it won't affect me at all, but I can see it being a serious issue for some.  Like olaf I would guess it's such a miniscule amount of people that it's better that way.
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EngineNo9
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« Reply #3 on: October 13, 2004, 07:08:30 PM »

I agree that if it cuts down on lag and non-native speaking grief for everybody it will be a good thing to me.  One of the things I hated about Lineage II was that there became so many Korean griefers and farmers on the servers.
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« Reply #4 on: October 13, 2004, 07:40:04 PM »

/shrug.  I'm all for MMO national segregation.  As if the amount of idiots in MMOGs wasn't bad enough, it just gets worse when you meet one who can't speak english.
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jonsauce
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« Reply #5 on: October 13, 2004, 08:08:18 PM »

I don't really like the idea.  My guild in Dark Age of Camelot is almost all Danish and Swedish other than me.  I've had a lot of fun learning about their culture and what life is like over there.  We were planning on giving WoW a try together but I guess I'll be left out.
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Daehawk
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« Reply #6 on: October 13, 2004, 08:24:44 PM »

Sounds good to me....I remember in UO how laggy and crappy play got on the Pacific shard because of all the players from Japan.
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TC Weidner
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« Reply #7 on: October 13, 2004, 09:09:00 PM »

I think the major point missed, and the one I did scream at Bliizz about is, That this will cause dead servers and over crowded servers at different times.  Having all the players in the same time zone is a terrible idea.  It will be too dead in off hours and too busy in peak hours. Allowing servers to have players in world wide time zones allowed to spread the player base out and allow for the server to have people on 24/7.

 I live in the east coast and play alot in the morning, well in DAOC, if it wasn't for the guys playing late noght in Australia and New Zealand noone would be on.  To be honest I just think its a terrible decision.
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« Reply #8 on: October 13, 2004, 10:02:00 PM »

Quote from: "TC Weidner"
I think the major point missed, and the one I did scream at Bliizz about is, That this will cause dead servers and over crowded servers at different times.  Having all the players in the same time zone is a terrible idea.  It will be too dead in off hours and too busy in peak hours. Allowing servers to have players in world wide time zones allowed to spread the player base out and allow for the server to have people on 24/7.

 I live in the east coast and play alot in the morning, well in DAOC, if it wasn't for the guys playing late noght in Australia and New Zealand noone would be on.  To be honest I just think its a terrible decision.
You forget that this is a Blizzard game.  I seriously doubt you'll have trouble finding someone else online.  WoW will have FAR more users on at all times than DAOC's piddly sub-1000 servers (which are all of them save for two or three).
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Dalai
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« Reply #9 on: October 14, 2004, 12:08:41 AM »

I don't like not being able to play with my international friends.  I also think the stuff about lag and GM service is pretty unimportant; playing with your friends is much more important than that.

Blizzard have also stated they'll allow people to change servers at a later date, so I think this is less to do with the lag/service and more to do with WoW retail not being worked out yet in Europe and so they want to stop everyone flooding onto the US servers early.
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zinckiwi
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« Reply #10 on: October 25, 2004, 07:53:54 PM »

/ressurect thread

I'm start starting to get keen on WoW and then I find this out?! I'm in New Zealand and WoW was going to be a nice method to keep in touch with all my US friends while being able to do more than peer at an AIM window.

Damn it...

EQ2 here I come!

Edit: Looks like Australia/NZ aer getting out of this one:

http://www.ausgamers.com/?prid=2182622
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