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Author Topic: The Great Console Catastrophe of 2008  (Read 5625 times)
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msduncan
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« on: June 17, 2008, 03:43:55 AM »

Last week, as I posted here, my PS3 HDMI port stopped working.     I'm calling Sony about this tomorrow.

Tonight, after firing up Lego Indiana Jones, my Xbox360 suddenly froze solid with garbled graphics on the screen.     I reset, and it froze in boot.    I reset again -- three rings of death.    I reset again -- frozen but no rings.    Again --  three rings of death again.   I reset again -- it lets me play a while longer.

I just turned it off and will let it rest overnight.    I'm assuming I can count on the permanent three rings within days, is that right?     

Two consoles in a week go out on me.   I'm forced to go to EQ2 and hope my computer doesn't fail me.   I have triple video game redundancy -- so if two fail I can still computer game.      Not sure what I'll do if the computer goes too.   paranoid
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« Reply #1 on: June 17, 2008, 03:53:16 AM »

Wow thats some awful luck. Yikes.
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« Reply #2 on: June 17, 2008, 04:51:28 AM »

Ouch.  My 360 had the same problem.  You can use the towel trick to get a few weeks or so more play time out of the console, but it sounds like the video chip is fried.

Did you try all the steps I posted a while back with the PS3 HDMI connections?  The PS3 and certain TVs are very finicky when it comes to HMDI.  You wouldn't happen to have a Vizio would you?
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« Reply #3 on: June 17, 2008, 10:46:48 AM »

Your 360 was obviously jealous and wanted some attention of its own.
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« Reply #4 on: June 17, 2008, 11:02:00 AM »

Quote from: Turtle on June 17, 2008, 04:51:28 AM

Ouch.  My 360 had the same problem.  You can use the towel trick to get a few weeks or so more play time out of the console, but it sounds like the video chip is fried.

Did you try all the steps I posted a while back with the PS3 HDMI connections?  The PS3 and certain TVs are very finicky when it comes to HMDI.  You wouldn't happen to have a Vizio would you?

Towel trick never worked for me. The good news is that MS has streamlined their turnaroudn time and you should have it back in less than 10 days.
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msduncan
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« Reply #5 on: June 17, 2008, 11:19:23 AM »

Why does it still boot?   I don't want it to last, I want it to go ahead and get it over with so I can phone it in!
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El-Producto
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« Reply #6 on: June 17, 2008, 11:36:45 AM »

Maybe it's a sign.
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IkeVandergraaf
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« Reply #7 on: June 17, 2008, 11:53:39 AM »

Quote from: msduncan on June 17, 2008, 11:19:23 AM

Why does it still boot?   I don't want it to last, I want it to go ahead and get it over with so I can phone it in!

Phone it in.  Someone correct me if I'm mistaken, but I've never heard of MS refusing to repair a console, or charging for it, because they can't replicate the 3 rings.  I tend to doubt they even do much testing.
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« Reply #8 on: June 17, 2008, 02:34:27 PM »

Quote from: IkeVandergraaf on June 17, 2008, 11:53:39 AM

Quote from: msduncan on June 17, 2008, 11:19:23 AM

Why does it still boot?   I don't want it to last, I want it to go ahead and get it over with so I can phone it in!

Phone it in.  Someone correct me if I'm mistaken, but I've never heard of MS refusing to repair a console, or charging for it, because they can't replicate the 3 rings.  I tend to doubt they even do much testing.

+1   Call it in now.  It's only gonna get worse.
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« Reply #9 on: June 17, 2008, 02:38:30 PM »

You wouldn't have any luck if it weren't for the bad luck.
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« Reply #10 on: June 17, 2008, 02:54:55 PM »

I recommend moving your consoles off the stovetop and into a more cool environment smile

I would call it in.  If they give you any crap about not having the specific 3 rings of death, hang up, wrap it in a towel, put it in a glass case out in the sun, call back when you do smile
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DamageInc
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« Reply #11 on: June 17, 2008, 04:08:01 PM »

Sorry to hear about your bad luck, that really sucks.

My 360 bit the dust after 2 1/2 years ( a launch day system ) of heavy use. I was able to send it to MS and they repaired it and sent back my original box within two weeks.
It was only at MS for about 3 days and they fixed it for free since it was RRoD.

I know many people experienced a great deal of issues initially, but it looks like they are a lot better at it now.
« Last Edit: June 17, 2008, 04:10:17 PM by DamageInc » Logged

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msduncan
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« Reply #12 on: June 18, 2008, 12:01:11 AM »

Quote from: DamageInc on June 17, 2008, 04:08:01 PM

Sorry to hear about your bad luck, that really sucks.

My 360 bit the dust after 2 1/2 years ( a launch day system ) of heavy use. I was able to send it to MS and they repaired it and sent back my original box within two weeks.
It was only at MS for about 3 days and they fixed it for free since it was RRoD.

I know many people experienced a great deal of issues initially, but it looks like they are a lot better at it now.

Cool.   I'll call about it.   

BTW -- the 360 is a launch unit.   Do I get the prize for longest lived launch unit 360 on gamingtrend?
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« Reply #13 on: June 18, 2008, 12:24:38 AM »

Mine still works.
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« Reply #14 on: June 18, 2008, 12:44:44 AM »

Quote from: Calvin on June 18, 2008, 12:24:38 AM

Mine still works.

It won't now Tongue
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msduncan
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« Reply #15 on: June 18, 2008, 02:47:19 AM »

$149 for the PS3 repair.    mad
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msduncan
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« Reply #16 on: June 18, 2008, 03:11:08 AM »

Ok 360 they are sending me a box.    Free repair. 

At one time I had one of those fans on the back of my box.    Will they be able to tell I had one and thus claim I voided the warranty?   paranoid
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msduncan
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« Reply #17 on: June 18, 2008, 04:31:54 AM »

Ok now I can't get the dang thing to do it again (360).   I'm thinking I should call them tomorrow and let them know that it's functioning again and to hold off on sending me the box.   I ***KNOW*** it is going to die, but I don't want to send it to them just for them to turn it on and find nothing wrong and send it back.

I think I'll just cancel and play it until it really dies.

**or do you guys think I should risk sending it in when it's not doing it?
« Last Edit: June 18, 2008, 04:46:05 AM by msduncan » Logged
Sarkus
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« Reply #18 on: June 18, 2008, 06:36:52 AM »

Quote from: Calvin on June 18, 2008, 12:24:38 AM

Mine still works.

So does mine.  I wonder who's is technically older?

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« Reply #19 on: June 18, 2008, 09:09:27 AM »

Quote from: msduncan on June 18, 2008, 04:31:54 AM

Ok now I can't get the dang thing to do it again (360).   I'm thinking I should call them tomorrow and let them know that it's functioning again and to hold off on sending me the box.   I ***KNOW*** it is going to die, but I don't want to send it to them just for them to turn it on and find nothing wrong and send it back.

I think I'll just cancel and play it until it really dies.

**or do you guys think I should risk sending it in when it's not doing it?

Send it in. If it's a launch unit it will probably be out of warranty for the red rings soon and since it's showing signs of dying I'd go ahead and exchange it now.
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Harkonis
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« Reply #20 on: June 18, 2008, 09:16:56 AM »

Quote from: godhugh on June 18, 2008, 09:09:27 AM

Quote from: msduncan on June 18, 2008, 04:31:54 AM

Ok now I can't get the dang thing to do it again (360).   I'm thinking I should call them tomorrow and let them know that it's functioning again and to hold off on sending me the box.   I ***KNOW*** it is going to die, but I don't want to send it to them just for them to turn it on and find nothing wrong and send it back.

I think I'll just cancel and play it until it really dies.

**or do you guys think I should risk sending it in when it's not doing it?

Send it in. If it's a launch unit it will probably be out of warranty for the red rings soon and since it's showing signs of dying I'd go ahead and exchange it now.

+1, send it in now.  The sooner you get it out there the sooner it comes back.  Get it out of the way so you're not going through this again soon. 
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msduncan
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« Reply #21 on: June 18, 2008, 11:15:51 AM »

I know I know... it's just the heavily accented gentleman on the phone said if they couldn't reproduce it they would send it back to me unrepaired.
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Harkonis
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« Reply #22 on: June 18, 2008, 11:39:08 AM »

Then log on and play a marathon session of BF: BC with me until we force your system to DIE!  icon_twisted
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« Reply #23 on: June 18, 2008, 01:22:55 PM »

Quote from: msduncan on June 18, 2008, 11:15:51 AM

I know I know... it's just the heavily accented gentleman on the phone said if they couldn't reproduce it they would send it back to me unrepaired.

He's lying.

They won't try to reproduce it; they will still heat-sink it and then send it back.
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« Reply #24 on: June 18, 2008, 02:45:48 PM »

Quote from: Purge on June 18, 2008, 01:22:55 PM

Quote from: msduncan on June 18, 2008, 11:15:51 AM

I know I know... it's just the heavily accented gentleman on the phone said if they couldn't reproduce it they would send it back to me unrepaired.
He's lying.

They won't try to reproduce it; they will still heat-sink it and then send it back.

Exactly. It RRoD'ed once. That's good enough.
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« Reply #25 on: June 18, 2008, 04:01:24 PM »

Or you could always keep the box until you can get it to die. I don't think there is a time limit on it. My Xbox died the day I went on vacation. I ended up being gone for a month, so when I was finally able to get home and send it in the box had been sitting at my house for awhile.
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« Reply #26 on: June 18, 2008, 04:42:17 PM »

sorry for your badluck MsDuncan,you sound like me when it was a week before GTA4 release and my 360 got 3 rings and my PS3 wouldnt play discs .....both happened on the same day(it was a sunday...a bloody sunday)

the ps3 was reformatted,so i lost all my data,however it started to work again,and still does(fingers crossed)

my 360 had to be sent back and i borrowed my sisters 360(which is mine really anyway)..and MS were pretty swift actually,it took them under a week to get my 360 back repaired as well..so i didnt lose any GTA4 playing time
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mytocles
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« Reply #27 on: June 18, 2008, 06:53:30 PM »

Quote from: Sarkus on June 18, 2008, 06:36:52 AM

Quote from: Calvin on June 18, 2008, 12:24:38 AM

Mine still works.

So does mine.  I wonder who's is technically older?



Mine is from sitting in line overnight at BestBuy, launch day - no wait, I sold that one on eBay to pay for mine.  That one is from being the 3rd person signed up for a pre-order at EB/Gamestop, picked up when they opened their doors.  I also have one bought the following February, both are still working.

I've had two scares since then, with one or two rings of death, can't remember how many, but not the one that says, Kiss your 360 (or something else) goodbye.  In one case, it was the connections - I swapped the 360's with each other, and it solved it, lol.  The other one was the "Your 360 is overheated but not dead" - and I took my Nyko Intercooler (fan thingie that snaps on the back of the unit) from the downstairs one and put it on the overheated one - then got another Nyko later.  Both are back to full functionality.  I usually don't get this lucky, but I did, for a change!

I figure I've gotten my money's worth from both units now, if one dies of RROD, I'm going to give it to someone who doesn't have a 360 and wants to go through the send-back deal.  Then I'll wait for the model with the newest chip-set (can't remember, think it's the Jasper) which was scheduled to come out in August, if they are still on track.

Also, I've always had all my console units lying flat, with plenty of air flow, but a nephew was visiting the night of the overheating event, and he said all his friends say you should only use the 360 in the vertical position.  Since the PS2's were always a problem running upright, I'm wondering if the 360 is different... anyone know?  Just curious if there is any correlation to RROD and vertical/ horizontal placement.  icon_confused
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« Reply #28 on: June 18, 2008, 08:25:58 PM »

Quote from: mytocles on June 18, 2008, 06:53:30 PM

Also, I've always had all my console units lying flat, with plenty of air flow, but a nephew was visiting the night of the overheating event, and he said all his friends say you should only use the 360 in the vertical position.  Since the PS2's were always a problem running upright, I'm wondering if the 360 is different... anyone know?  Just curious if there is any correlation to RROD and vertical/ horizontal placement.  icon_confused

I used to have my 360 sitting horizontal, but I switched it to vertical after I got the RROD. The second unit has been running ok since then. I like to think that it has more surface area exposed, and only a portion of the console is blocked by the floor, so it should cool off more effectively. I know I am kidding myself, but whatever.
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« Reply #29 on: June 18, 2008, 10:34:06 PM »

My 360 lives horizontally on top of a hardback textbook.  That way there is air flow from all the vents and it doesn't strain the dvd drive.
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« Reply #30 on: June 19, 2008, 07:44:50 PM »

My downstairs 360 is on a wrought-iron stand, on a sort of grate thing, horizontal - so it has air literally on all sides.  The one that overheated was on a solid stand with airflow on top, sides, and back.  I probably should have thought of placing that one vertically, since 360's frequently overheat, but I haven't heard of them having any disk drive issues.

I decided to take no chances, and simply picked up another fan unit for the upstairs one. Of course, it's still vertical, because as soon as space was freed up on the stand, something else took it's place. Par for the course.  Roll Eyes
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msduncan
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« Reply #31 on: June 21, 2008, 02:09:23 AM »

Dropped my 360 off at UPS today.   It's on it's way to the repair center.

Do they actually repair them, or do they swap them out?    If they repair them, what exactly do they do to them?

My PS3 coffin arrived today.   I'll send it off through UPS Monday.
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« Reply #32 on: June 21, 2008, 02:27:08 AM »

Quote from: msduncan on June 21, 2008, 02:09:23 AM

Do they actually repair them, or do they swap them out?    If they repair them, what exactly do they do to them?

It varies.  Some people have them replaced (often with another refurb).  Others, like me, received their original unit back.  Presumably they slap a new heatsink on or something.
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msduncan
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« Reply #33 on: June 22, 2008, 01:16:20 PM »

BTW -- My PS3 console coffin is here too.    I'll be able to report side by side on how service from the two play out.

First impression:

Microsoft was free:  +1
Sony was not:  -

Second:
Microsoft got the box to me a day earlier:  +1
Sony did not:   -
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« Reply #34 on: June 22, 2008, 01:28:59 PM »

Interesting to see how this plays out.  What is Sony charging you for? The shipping?  I wonder which turnaround time will be faster-I'm guessing the 360.  They should have it down to a perfected science by now smile
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« Reply #35 on: June 22, 2008, 02:36:59 PM »

Friend of mine sent his console off more than a month ago to be fixed.  He called and found out it was fixed but they were waiting to ship when they had a certain bulk amount ready to go.  If that's true, yet another stupid policy from Microsuck.  Sad thing is one guy gets his back in a week and another in 8.  The inconsistency is mindboggling. 


By the way, he just got this same console back a month before that and that one only lasted about a month.  This will now be his fourth or fifth.   
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« Reply #36 on: June 22, 2008, 02:45:47 PM »

Quote from: msduncan on June 21, 2008, 02:09:23 AM

Do they actually repair them, or do they swap them out?    If they repair them, what exactly do they do to them?

My first one was swapped out for a refurb that was 6 months older than the one I sent in.  Yeah, that made me happy.  They just repaired the second one (DVD drive wasn't working) and sent back the same unit.
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msduncan
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« Reply #37 on: June 23, 2008, 12:43:13 AM »

Quote from: Canuck on June 22, 2008, 01:28:59 PM

Interesting to see how this plays out.  What is Sony charging you for? The shipping?  I wonder which turnaround time will be faster-I'm guessing the 360.  They should have it down to a perfected science by now smile

Sony is charging me $150 for a problem that seems to be rather common on the internet -- HDMI output going out.    (I'm out of warranty)

M$ recognized their console weakness and extended the original warrany for red rings.
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« Reply #38 on: June 23, 2008, 04:12:42 AM »

when i sent back my system, it was gone for just shy of a month.  didn't help that it took 9 days each way in shipping.

hopefully, yours will be back much sooner.
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« Reply #39 on: June 23, 2008, 04:43:15 AM »

Quote from: msduncan on June 23, 2008, 12:43:13 AM

Sony is charging me $150 for a problem that seems to be rather common on the internet -- HDMI output going out.    (I'm out of warranty)

M$ recognized their console weakness and extended the original warrany for red rings.

Ooh.  Google Fight. slywink
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