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Author Topic: Fiery Xbox of Death (i.e. free power cord replacement f/ MS)  (Read 2319 times)
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Dimmona
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« on: February 18, 2005, 03:45:04 AM »

REDMOND, Wash. — Feb. 17, 2005 — As a precautionary measure and out of concern for consumer safety, Microsoft Corp. today announced that it will voluntarily replace the power cords on 14.1 million Xbox® consoles worldwide.

The replacement power cords are designed to protect consumers and their Xbox consoles from rare electrical component failures that can pose a fire hazard. Fewer than one in 10,000 consoles have experienced these component failures, and, in almost all instances, any damage caused by these failures was contained within the console itself or limited to the tip of the power cord at the back of the console.

However, in 30 consoles worldwide, these failures are reported to have caused minor injury or minor property damage. In seven instances, customers reported sustaining a minor burn to their hand. In 23 instances, customers reported smoke damage, or minor damage to a carpet or entertainment center.

In all regions except Continental Europe, Xbox consoles manufactured before Oct. 23, 2003, require a replacement power cord. In Continental Europe, consoles manufactured before Jan. 13, 2004, require a replacement power cord.

“This is a preventative step we’re choosing to take despite the rarity of these incidents,” said Robbie Bach, senior vice president of the Home & Entertainment Division at Microsoft. “We regret the inconvenience, but believe offering consumers a free replacement is the responsible thing to do.”

To order a replacement cord, consumers should go to http://www.xbox.com and click on the Power Cord Replacement for Xbox link. Replacement cords will arrive two to four weeks after the order is placed. While waiting for the new cord to arrive, consumers should turn off their Xbox consoles when not in use.

Customers who cannot access the World Wide Web should contact Microsoft at the appropriate toll-free number listed here:

Australia: 1800 073 897 Korea: 0079885219551

Austria: 0800295177 Mexico: 18001238568

Belgium: 080080943 Netherlands: 0800 0200371

Canada: (866) 271-0450 New Zealand: 0800 880 029

Colombia: 18009440724 Norway: 80040975

Denmark: 80885649 Portugal: 800844441

Finland: 0800112951 Singapore: 800 852 3567

France: 0 800 97 01 76 Spain: 900811914

Germany: 08000001521 Sweden: 0200810371

Greece: 0080044148905 Switzerland: 0800561421

Hong Kong: 800901727 Taiwan: 00800666073

Republic of Ireland: 1800923947 United Kingdom: 0800 028 9276

Italy: 800925244 United States: (866) 271-0450

Japan: 0120558573

Not all replacement cords that Microsoft supplies to program participants will look the same. The type of cord shipped will depend on the date the console was manufactured and the country in which it is used.
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depward
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« Reply #1 on: February 18, 2005, 05:12:07 AM »

Yeah I read that on actiontrip today.  Craziness.  I personally don't think it's a HUGE huge deal, but if Microsoft does, eh, fine with them.  New power cord, hooray!

Kinda funny - in the "news at 11" preview during an O.C. break tonight, one of their notable stories was this.  Kinda surprised me.
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Chrisoc13
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« Reply #2 on: February 18, 2005, 05:50:32 AM »

I got an email from MS today telling me about this and suggesting I get the new cord. I dont think it will be a problem with mine, but ill do it all the same because why not... its a free cord   :twisted: .
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Fellow
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« Reply #3 on: February 18, 2005, 06:32:56 AM »

I also put an order for the new chord, because I know I have that one in 10,000. I always have that one in [enter huge odds].
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Harpua3
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« Reply #4 on: February 18, 2005, 06:34:44 AM »

This is my 3rd xbox...but it`s date was only 3 days off so I don`t need to grab one. Talk about close.
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infoghost
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« Reply #5 on: February 18, 2005, 01:38:47 PM »

My date was 6-5-02. I put in my serial and it said my xbox was not affected.

Weird.
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Zarkon
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« Reply #6 on: February 18, 2005, 01:47:22 PM »

Was posted on the front page either on the 16th or the 17th. smile
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Starshifter
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« Reply #7 on: February 18, 2005, 02:22:51 PM »

Quote from: "infoghost"
My date was 6-5-02. I put in my serial and it said my xbox was not affected.

Weird.


Strange.  My date was 9/23/02 and it said I need the replacement.  It's on its way.  I thought they said any Xbox manufactured before 10/23/03?
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hentzau
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« Reply #8 on: February 18, 2005, 02:54:29 PM »

I'll take the new cord, and keep the spare in my travel case for when I go wandering with my Xbox.
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ATB
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« Reply #9 on: February 18, 2005, 06:54:19 PM »

Thanks for posting this!

Mine was manufactured on 23Aug02 and needed a replacement.
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mytocles
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« Reply #10 on: February 19, 2005, 11:12:11 PM »

Yup, me TWO... but, before i got done looking for the date on the second one, i wondered what would happen if i had one that needed one - and one that didn't.  I'll bet they look the same, and i don't have a clue which cord goes to which box.  luckily, i was saved from this dilemma when they both turned out to be manufactured before the magic date.

also, you might want to mark the cords so you don't trade or sell your "extra" to someone who knows the "L" words:  Lawyer,  Liability, Lawsuit!  one in 10,000 is still one, lol :wink:

and thanks, Dimmona - i already knew about this, but i was too "S-T-DoubleO-PID!" to think of posting it :oops:
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zinckiwi
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« Reply #11 on: February 20, 2005, 08:42:14 PM »

Quote from: "Fellow"
I always have that one in [enter huge odds].


Get thee to a lottery.
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Calvin
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« Reply #12 on: February 20, 2005, 08:49:43 PM »

My XBox is a launch day first XBox model, with nothing new added. I think I need one of these, just in case smile
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phormio
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« Reply #13 on: February 21, 2005, 06:43:11 AM »

Mine is a Launch Box too, so I guess if it was going to burst into flame  :shock: it should've happened by now...

Still, better safe than sorry and free is free. I ordered my replacement cord a few days ago.

For further convenience, here's a link directly to the replacement program (for the States):

http://replacements.webprogram.com/en-us/programoverview.asp
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« Reply #14 on: February 22, 2005, 09:49:21 PM »

Mine just came in.  Pretty impressed with how fast they got it here (I registered for mine the first day they were available).

However, the damn thing's a wall wart!  It's got what looks like one of those hair dryer surge protectors on the plug.  That would be fine and dandy except that my outlet setup doesn't really have room for another wall wart to be plugged in.  I may have to plug an extension cable in where the Xbox is now, and plug the new cord into that.

Yay to MS for doing this voluntarily and for free.  Boo for not making the surge suppressor in-line and making a normal sized plug.
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Dimmona
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« Reply #15 on: February 23, 2005, 09:15:26 PM »

Holy crap, the 'Xbox == HUGE!!' jokes aren't going to stop anytime soon... have you seen the size of the replacement power cable?  So much for using a power strip....



Article linkage
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Chrisoc13
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« Reply #16 on: February 23, 2005, 10:08:48 PM »

Quote from: "Dimmona"
Holy crap, the 'Xbox == HUGE!!' jokes aren't going to stop anytime soon... have you seen the size of the replacement power cable?  So much for using a power strip....



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Holy crap!!! Im not going to be able to use one! Ill have to take my chances with the old one, its been long enough now hopefully it will be ok!
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ATB
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« Reply #17 on: February 24, 2005, 03:48:08 AM »

Yah. It is one huge mother.  There must have been a SERIOUS risk for them to reengineer it into  something so large and complex.

I'll figure out a way to use it...
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hitbyambulance
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« Reply #18 on: February 24, 2005, 08:12:44 AM »

uh, that's weird.  i got my replacement today, and it looks exactly like the old cord, only with a sticker tag.

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ATB
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« Reply #19 on: February 24, 2005, 11:59:39 AM »

Quote from: "hitbyambulance"
uh, that's weird.  i got my replacement today, and it looks exactly like the old cord, only with a sticker tag.



Sounds like Bill is still holding a grudge against you for that pie thing.  Plug the new cord in at your own risk!
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JLu
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« Reply #20 on: February 24, 2005, 02:27:25 PM »

I got my new cord last night; and it's the monsterously huge one.  I'm incredibly low on available plugs as it stands, so I'll take my chances (since I turn my XBox off when not in use anyhow, and it is leaving it on from what I understood that can cause the problem, I'll take my chances)...
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Rob_Merritt
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« Reply #21 on: February 24, 2005, 03:10:09 PM »

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mytocles
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« Reply #22 on: February 24, 2005, 06:13:25 PM »

hmmm, i got one of the ones that looks like the same one it's replacing (plain cord with the C-battery sized thing in the line, small-ish).  AND, since i have two Xboxes, i got a second one... and it was the giant one with the big rectangular box and the red and yellow buttons.  another "go figure" for Microsoft.  i, as well, will  figure out a way to use it, because i'm an addict and i can't help myself...
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Hrothgar
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« Reply #23 on: February 24, 2005, 11:29:22 PM »

Well, the hair dryer ones are little circuit breakers aren't they?  That would imply that some of the power supplies have a risk to surge or short.  It sounds like the other ones must just get warm with extended use.  I guess we know why they needed serial numbers and manufacturing dates.
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« Reply #24 on: February 24, 2005, 11:31:23 PM »

that would make sense.  i spose the older xboxes would get the ones with the fusebreaker/wall-wart.
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Hrothgar
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« Reply #25 on: March 04, 2005, 07:53:29 AM »

Quote from: "Hrothgar"
Well, the hair dryer ones are little circuit breakers aren't they?  That would imply that some of the power supplies have a risk to surge or short.  It sounds like the other ones must just get warm with extended use.  I guess we know why they needed serial numbers and manufacturing dates.

Sorry about quoting myself, but it looks like I read the tea leaves correctly.
Evil Avatar Linky.
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