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Author Topic: Does the 360 have a new RROD problem?  (Read 1061 times)
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Destructor
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« on: January 20, 2009, 02:44:07 AM »

You make the call:

Quote
As the 3RROD problem surely still persist but is no longer as wide spread as portrayed it to be, a old error is becoming very persistent in the Xbox 360 and its called the E74 error. This even happened to me back in June last year. What you start to notice is that during gameplay, you see a lot of graphical errors on your screen and start freaking out thinking your brand new $3000 HDTV has bitten the dust. No, the problem is actually your 360. During a game its usually weird color lines all over your screen.

Microsoft describes the problem as simply, “This behavior occurs when the Xbox 360 console experiences a hardware failure,”…yeah, no shit Microsoft. Now let’s really get into the problem, the professional way. Experts say that it’s an AV cable error and here is a problem with the AV cable, try using a different AV cable. If the cable is known to be working then there is a 90% chance it's a scaler chip problem (the "ANA" or "HANA" chip connected directly to the AV cable) in rare cases it is the GPU.

This seems to be a error that was just destined to happen. Once a Microsoft rep told me it was because of wear and tear use? Really? To repair this error it would cost $100 USD because this is not covered under the 3 year extended warranty.It would seem it should be however because this is not a “wear and tear” issue but just regular use failure.

Hmmm...this really can't be good. That said - my replaced 360 is still chugging along just fine. I just gotta find the time to play all the games I have for it.
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Jeff
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« Reply #1 on: January 20, 2009, 03:09:07 AM »

Is this supposed to be an issue with the new Jasper models as well?
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JayDee
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« Reply #2 on: January 20, 2009, 04:43:25 AM »

That's the exact same error I got back in December. One red flashing light and E74 error on the screen. Started about 20 minutes after I started getting some weird graphical problems. I told MS it was a RRoD, they sent me a refurb and I'm up and running fine again. It's NOT the AV cable. It's a hardware problem. If you get it, just set up a repair request online and if your one-year warranty is up tell them it's a RRoD. That way they'll fix it for free.
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JayDee
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« Reply #3 on: January 20, 2009, 04:45:34 AM »

By the way, this is just my tinfoil hat theory, but this E74 error started becoming very common after NXE was rolled out. Before that it was quite rare. My original 360 was a July 2006 make and was fine until about two weeks after NXE. Do you think it's possible that they changed the firmware to have the 360 give an E74 rather than a RRoD so they wouldn't have to cover so many problems under their three-year warranty (which they explicitly state is for RRoD only, and not anything else like E74 which is only covered for one year)?
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kronovan
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« Reply #4 on: January 20, 2009, 06:55:58 AM »

Quote from: JayDee on January 20, 2009, 04:45:34 AM

Do you think it's possible that they changed the firmware to have the 360 give an E74 rather than a RRoD so they wouldn't have to cover so many problems under their three-year warranty (which they explicitly state is for RRoD only, and not anything else like E74 which is only covered for one year)?

I've never personally had a RRoD, but I've followed the threads here and on other web sites. For the majority of RRoD's I've read about there wasn't the graphical corruption you described, so I don't think it's the same problem. As well, if the 360's error reporting is like other OS's a numbered error is usually a specific device error -i.e. a graphic or sound chip. From what I've read about the RRoD's, most are caused by the CPU becoming unseated from the main board. That said, if I got that error I'd definitely do what you did; claim it as a RRoD.
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Misguided
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« Reply #5 on: January 20, 2009, 01:25:59 PM »

I've seen that error at work, but never knew what it was.
That can really be fixed by a cable in some cases? That sounds odd.
I thought at the time it was an overheating graphics card, based on the description of the artefacts.
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naednek
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« Reply #6 on: January 20, 2009, 01:44:33 PM »

Quote from: kronovan on January 20, 2009, 06:55:58 AM

Quote from: JayDee on January 20, 2009, 04:45:34 AM

Do you think it's possible that they changed the firmware to have the 360 give an E74 rather than a RRoD so they wouldn't have to cover so many problems under their three-year warranty (which they explicitly state is for RRoD only, and not anything else like E74 which is only covered for one year)?

I've never personally had a RRoD, but I've followed the threads here and on other web sites. For the majority of RRoD's I've read about there wasn't the graphical corruption you described, so I don't think it's the same problem. As well, if the 360's error reporting is like other OS's a numbered error is usually a specific device error -i.e. a graphic or sound chip. From what I've read about the RRoD's, most are caused by the CPU becoming unseated from the main board. That said, if I got that error I'd definitely do what you did; claim it as a RRoD.

sppt,  He's not saying it's the same RRoD, he's asking if it's the new RROD  smile
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Misguided
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« Reply #7 on: January 20, 2009, 02:04:50 PM »

RROD isn't one problem, it's a general hardware failure, so yes I do think that's a possibility.
That error did exist previously, though, as already noted.
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« Reply #8 on: January 20, 2009, 03:12:58 PM »

Quote from: Misguided on January 20, 2009, 01:25:59 PM

I thought at the time it was an overheating graphics card, based on the description of the artefacts.

If it's anything like the 3 RROD, odds are it's the graphic chip popping off of the board instead of the processor.

I swear - as much as I love my 360, it's designed like a total piece of crap. It seems like they'll all eventually fail, just like the PS1 (cheap plastic part holding the CD lens in place) and PS2 (laser requires realignment).
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Irongut
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« Reply #9 on: January 20, 2009, 08:46:01 PM »

I got that error with a 2007 360 that I ended up sending in.  I'm pretty sure it was the video scaler chip failing in my unit because the the screen would go green with all kinds of scan lines. 
« Last Edit: January 20, 2009, 08:47:47 PM by Irongut » Logged
mytocles
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« Reply #10 on: January 21, 2009, 05:01:45 PM »

I've never seen any error messages on either of my 360's - one a launch unit, the other from a few months after.  I have had to unplug and re-plug the cords twice (one on each I think) but that fixed them.  Those weren't number messages, but two rings blinking different colors (it was something like green and orange or maybe red and orange, can't remember.)  And these machines have been played to death, seriously - gaming is our version of going out to the movies and other entertainment options.  I've missed some time for such things as serious illness, playing the rare PS2 game, or Inaugural coverage, but that's about it. One of the units even survived FFXI, day and night for almost two years.

I also never had any RRoD, although half of one machine, and the opposite half of the other did start to fail recently.  One shut down from overheating, only while playing games, but before damaging the HD.  The other started to have HD problems, but only after the NXE.  Others here have also noted problems directly after the NXE, btw. 

My solution - an Arcade unit and a 60GB HD - fixed both problems, and they seem to be fine, so far at least.  I know I'm one of the lucky ones, I can't even imagine the frustration of sending in bad units over and over and over.    icon_eek
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« Reply #11 on: February 02, 2009, 05:34:43 PM »

This made me angry so I wanted to share.  There is another new problem: stupid people with xbox 360s.

Stupid Girl: MTAF: I got a ReD light so im on the PS3 so ill be on Xbox.com

ME:  You know its free to get it fixed right?

Stupid Girl: its not its 100.00

ME: Unless the console is 3 years old, its free to get fixed.  Just go to xbox.com and click support to get started.

Stupid Girl:  hes xbox is 3 years old mine i got rid of

ME:  When did he buy it?  Xbox 360 has only been around for 3 years and 3 months, and I doubt a launch console has made it this long.

Stupid Girl:  no its the one with the hdmi

ME:  Then it isn't 3 years old, get it fixed for free.

No response for a week...

Stupid Girl:  im back my man bought me one :}

These people have kids.  Why is this allowed?

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pr0ner
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« Reply #12 on: February 02, 2009, 05:36:53 PM »

Quote from: WalkingFumble on February 02, 2009, 05:34:43 PM

This made me angry so I wanted to share.  There is another new problem: stupid people with xbox 360s.

Stupid Girl: MTAF: I got a ReD light so im on the PS3 so ill be on Xbox.com

ME:  You know its free to get it fixed right?

Stupid Girl: its not its 100.00

ME: Unless the console is 3 years old, its free to get fixed.  Just go to xbox.com and click support to get started.

Stupid Girl:  hes xbox is 3 years old mine i got rid of

ME:  When did he buy it?  Xbox 360 has only been around for 3 years and 3 months, and I doubt a launch console has made it this long.

Stupid Girl:  no its the one with the hdmi

ME:  Then it isn't 3 years old, get it fixed for free.

No response for a week...

Stupid Girl:  im back my man bought me one :}

These people have kids.  Why is this allowed?



lolz
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